Marcus Smith Email & Phone Number

Bethel, Alaska, United States

Responds to help desk requests related to telephones, email, software, and peripheral equipment Troubleshoots, researches, and diagnoses system problems Performs repairs and/or maintenance as needed to maintain internal IT-related services for multiple departments Maintains software on city-wide systems, including initial installations, updates, and removals Maintains records of city-owned IT software and hardware assets Assembles and installs new hardware according to manufacturer guidelines and city standards Recovers lost data from department managed backups Attends meetings and records minutes as needed in accordance with department direction and standards Researches and provides written documentation to support equipment/purchases/service requests Plans and carries out projects to improve city cybersecurity and network infrastructure: Improved city security system coverage by 60% in 6 months Successfully repaired the connectivity of city wind turbine with no prior documentation Successfully updated law enforcement vehicles with wireless digital systems to increase efficiency in the field Successfully switched city networks from a singular DSL-based system to two LEO-based systems with multiple redundancies

Kanazawa, Ishikawa, Japan

Designed curriculum using a variety of media to promote active learning in an advanced-placement high school of more than 900 studentsSubjects included: English, science, and information technology

Albuquerque, New Mexico Area

Performed processing, embedding, microtomy, slide labeling, and staining of pathology specimens.Performed additional tasks for grossing, specimen management, and administration daily.