• Coordinates the vendor compliance process to ensure all requirements are adhered to in the most efficient method possible; Large Customers include Target, JC Penny, Bed Bath & Beyond, Kohl's, Military, Walmart, Barnes & Noble, Macy's, Amazon, Bass Pro Shops, Target, Nordstrom, and Toys R US just to name a few.• Maintains complete and current vendor compliance manuals and provides 3PL with most up to date vendor compliant requirements; Provides 3PL with information regarding all vendor compliance exceptions.• Responsible for the transmission of EDI information from the ERP, (including SAP and Citrix) to 3PL, verification of receipt back, and transmission of information to the customer within the required time frames.• Executes routing process for customers when required and ensures pick up times are scheduled and communicated to all relevant parties.• Maintains vendor portal site log-in information and obtains invoices, account information and vendor compliance manuals from portals as needed. • Schedules outbound vendor compliance shipments for the CCA and B warehouse• Assists in coordinating with overseas manufacturers and agents to ensure product is labeled correctly for vendor compliance accounts.• Assists with the on-boarding process of vendors, and integration with CCA and B’s 3PL and EDI-Vendor Compliance program including initial contact, working with systems on testing and approvals, working with the technical department to transfer data, and ongoing support to increase electronic penetration.• Reversed $1100,000 vendor charges by contesting and providing supporting documents via portals. Prevented $10,000 worth of chargebacks from Barnes & Noble by discovering errors on GS1 128 Labels before shipment left 3PL.• Minimized compliance chargebacks by 100% from 2014 to 2015 by implementing internal controls and establishing VAS Codes to significantly improve the company’s overall rating.

• Supply Chain Management-Ensure policies and procedures in Ballard’s Vendor Compliance Manual are followed at the vendor level. • Procurement-Assists with selecting vendors and ensures that items and services are delivered according to terms and conditions.• Communicate issues to merchants and planners. Execute all charge backs including late shipments, non-compliance receiving, and faulty products. • Assist in Logistics and Process Improvement: Tracking Product Shipments, Coordination Various Methods of Shipments, Terms & Conditions Negotiation with Vendors, Chargeback Negotiations with Import Vendors, Maintain Routing Guide. Implementing preventative solutions on the front end by predicting non-compliance issues that may impact company profitability on the back end. • Rate Reconciliation: Create and analyze reports to verify rates of products in billing systems versus the products’ rates listed on the purchase orders to minimize price discrepancies. If errors found, issue debit or credit memo to correct price difference.• Supports vendor/business partner relationships. Facilitate and maintain new vendor set-ups along with terms and conditions and insure certification. Maintain vendor contact list. Determine classification of products for the Harmonized Tariff Schedule.• Manage, monitor, and ensure compliance with all customs regulations and documentation. Review of artwork for labels, hangtags, stickers, packaging and provide guidance for mandated content and placement of labeling.• Developed, managed, and audited vendors shipping with approved Ballard Branding.

Monitor quality, compliance, adherence, and corporate alerts to ensure customer retention.Resolve complex customer issue, resolve billing discrepancies, and handle electric outage calls.Analyze calls to identify opportunities to improve processes, performance, and training.Ensure data accuracy for invoicing, enrollment, rates, and dropped accounts.

Lead Data Warehouse Manager on Federal Universal Service Fund Surcharge Project-Execute over 400 rate changes accurately within a 2-day turn-around period quarterly. These rate changes directly impact end-user charges. This project alone generates over $15 million in revenue from rate increases quarterly.Train and develop new Rate Implementation Managers on rate implementation process, navigation and functionality of billing tables, and analysis of tariffs and billing invoices.Major projects cover the researching, changing, and/or correcting of customer retail and resale rates, local and intralata usage rates, LD offer screens, and changes to the non-rating information of existing USOCS (Universal Service Order Code) per the tariff, contract, or rate agreement. Expert at In-House Data Warehouse which provides methods and systems for accessing, compiling, and processing rate and billing information from multiple billing systems, service regions, and/or regional rate guides to create an Access Customer Analysis Database of merged rate and billing records of data associated with a customer, a service agreement, a service usage, a service rate, service availability, a type of service, and/or a service region.Convert NEW ICB billed through Telegence & Long-Distance USOC business requests into technical billing system table solutions that define how a new price plan will be built within the billing systems.Cross Functional Role: Ensure completion of tariff filings and customer notification, as well as audit coordination for SOX and Ernst & Young rate compliance. Directly impacted the entire customer base and the company’s bottom line profit in terms of revenue earned from rate changes ranging from $174 million 2003, $200 million in 2004, and $166 million in 2005, $242 million in 2006, $241 million in 2007, $250 million in 2008, and $310 million in 2009.

Coached a team of 17 to exceed monthly objectives. Improved ranking from #14 to #2 in the West Live Accounts Collections Center out of 31 teams. Performed evaluative observations to correct negative trends, ensured adherence to call flow and compliance, and monitored improvement. Conducted team meetings, initiated team discussion to further support the ideas of teamwork and how it impacts company revenue.Interviewed new hires using behavioral interviewing