Marcus Sommer Email & Phone Number

United States

Olympia, Washington, United States

• Controlled project milestones and deliverables at all stages, from planning and development through quality control and final review.•Assessed project parameters and client expectations to provide consistent status reports and to proactively address potential delays orconstraints.• Optimized resources and monitored utilization to facilitate availability and promote timeline and budget adherence.• Coordinated project teams and outsourced work where required.• Controlled budget by negotiating favorable contracts, maintaining schedules, and monitoring expenses.• Updated and maintained databases, tracking and improving recordkeeping.• Delivered exceptional customer service to bolster solid relationships and build positive experiences.• Planned and executed strategies to increase business and drive profit growth.• Identified issues and solutions to eliminate backlog and maximize workflows.• Supervised and directed data collection strategies.• Reviewed data collection and arrangement methods to improve information gathering.• Maintained business regarding advertisement, finance, and customer satisfaction.• Oversaw schedules by engaging individuals through text, call, and email.• Avoided overbooking and errors through proactive communication about new appointments and schedule changes.• Resolved scheduling conflicts with minimal oversight from managers.• Managed schedules with daily bookings, availability determinations, and rescheduling

Greater Seattle Area

• Manages and performs essential functions such as laying out, assembling, and installing fire protection equipment.• Encourages teamwork to ensure all projects are completed cohesively.• Interacts directly with contractors such as electricians, plumbers, and framers.• Documents activities and billing through both computer software and written paperwork.• Progressively responsible for additional tasks such as crew leadership and individual work.•Management: Oversaw operations for six crew members by utilizing planning and the ability to provide constructive feedback, promoting individual success.

Tumwater, Washington, United States

• Performed product sales and customer service and assisted with cell phone account operations.• Functioned as interim manager at various store locations.• Audited company paperwork to ensure it is accurate and up to date.• Identified consumer needs and recommended appropriate products to enhance sales.• Scheduling: Enhanced store performance by utilizing organization and attention to detail to schedule employees for shifts, ensuring properstore coverage.• Customer Rapport: Accelerated client retention rates by using active listening and kindness while interacting with all customers, building genuine connections.• Sales: Achieved sales goal 95% of the time by displaying critical thinking and initiative to network with new and existing customers.

Tumwater, Washington, United States

•Completed daily recovery tasks to ensure an organized environment for crew and members•Shawdowed various departments within the warehouse to provide services as needed•Delievered high level of customer service with team and members•Worked closely with front-end staff and supervisors to ensure a quality experience for members•Tracked company inventories•Preformed proper cleaning procedures•Monitoring inventory flow• Explaining the value of their extended warranty service•Detailed knowledge of all electronics for sale on the floor, including new models