- Handle incoming work (email, tickets) from Retail customers and respond to queries in a timely and professional manner.- Analyse and investigate issues making use of acquired knowledge and available tools, data banks, and recognise and report any ongoing trends.- Provide information and assistance with regards to the diagnostic device XENTRY Diagnosis, investigate problems related to this device.- Accurately document work-related activities in the relevant ticketing system according to established policies and procedures.- Coordinate with internal departments to resolve complex inquiries.

• B2C order management• handling of customer inquiries• handling of B2C returns and refunds• processing B2C warranties• connection point to dispatch and warehouse departments• proofreading of marketing texts & newsletters

Working on a real-life consultancy project on reframing narratives to defend civic rights in a shrinking civic space in a team of 15. Tasks included researching, data gathering and writing to provide the client with valuable practical recommendations based on solid scientific research. My consultancy research focused on the intersection of economics and populism and a case study about the Hungarian Fidesz party. I also executed the role of evaluator and completer, i.e. I contributed to the team by providing impartial judgements and integrating different sections of the report, scrutinising the work for errors, consistency in writing, subjecting it to the highest standards of quality control.

• Reach & Teach is a student platform that uses language lessons and social activities to promote the integration of holders of residence permits & asylum seekers• I worked as an English teacher for levels A1-B2

SMART - Marketing Project:Smart was developed to help and improve the main NGO's GAPs: marketing and management. With that, we aim to improve the local reality by developing well organized NGOs around Brasília and contribute to amplify their social impact in our city.Main tasks: - Analyse the NGO situation on marketing - Work with the NGO's Social Media - Facebook, Instagram, website - Make a final report about the project with main achievements and next steps for future participants

- planning and controlling of international distribution & marketing activities- coordination of planning processes- evaluation and analyses

- monthly reports- rolling forecasts- KPI evaluation and reporting

- Procurement of spare parts and crane equipment- Analyses to improve processes (e.g. revolving forecast, goods in stock ...)- Meetings with suppliers

- Check-in- Boarding

- Process analysis to improve the packaging of smaller crane equipment

July 2009 - August 2009July 2008 - August 2008

- Visiting refugees and deportees in prison- Supporting detained refugees (i.e. giving them information and necessary goods, enabling contact to psychologists and lawyers, filing appeals)- Documenting information and - Contact with various authorities and lawyers, - Taking care of the collection of clothes and goods for clients.