Marcus Stephens Email & Phone Number

Winnipeg, Canada Area

-Personal and Business credit lending-Providing investment advice to assist in achieving customer financial goals-Making calls to provide fantastic financial opportunities for customers-Experienced with Real Estate Lending-Overseeing all junior staff to ensure bank policies are being followed-Cash handling, customer complaints and financial decisions as per bank policies

Winnipeg, Canada Area

-Representing the Radisson brand with professionalism, confidence and a passion for the guest services department.-Leader of the Year 2017 - Presented by Radisson Hotel Winnipeg Downtown.-Responsible for handling cash and credit transactions-Responsible for handling monthly parkers, both current and new applications and monthly processing of payments.-Overseeing that policies and procedures are being followed correctly as per company standards. Staying true to the brand.-Providing different techniques to ensure customer satisfaction is achieved.-Completing employee reviews and providing feedback sessions to ensure the employee attains both their own and the company's goals.-Responsible for hiring, training and mentoring new hires.-Responsible for handling guest concerns that arise pre-booking, during the customer stay and after their departure.-Created a business plan to increase new clientele for the company.-Budgeting and managing labor costs as per company standards.-Consistently have taken the initiative to improve guest satisfactions as well as aid the front desk with new methods in achieving this philosophy.-Ensuring that everything is entered correctly during guest reservations. Workload review and revision.-Experienced in working with both Opera and Innfinity software.-Managing the Bellmen department as well as the Front Office.-Experienced in managing within a unionized environment.-Creating employee schedules and approving vacation time to ensure that there are no work shortages.-Building lasting relationships with clients, guests, coworkers and employees.-Monitoring group arrivals to ensure keys have been pre-made correctly, ensuring that the check-in process goes smoothly and everything is set up correctly in the system.

Winnipeg, Canada Area

-Representing the face of Canad Inns in a professional, friendly and approachable manner.-Responsible for handling cash and credit transactions.-Checking in and out guests in a timely and efficient manner as per our company standards.-Making reservations and creating group bookings.-Bringing in new business.-Taking payments/deposits for functions going on within the company.-Balancing the business days transactions before running the audit.-Balancing Squirrel and printing the appropriate reports for accounting.-Ensuring coworkers are signing in/out at the correct times to avoid time theft.-Responsible for resolving guest concerns.-Acting quickly and decisively in urgent and emergent situations.-Operating the switchboard to connect callers to their appropriate contacts.-Training new employees.-Familiar with budgeting operations and maintaining labor costs.