Marcus T. Coffman Email & Phone Number

Lufkin, Texas, United States

Crestview, Florida, United States

・Designated as an organizational leader, allowing my attendance and participation in pre-planning mission sets.・Planned and lead training operations on a firing range as the assistant OIC of the Range.・Supervised and performed direct and general support maintenance.・Supervised and performed unit movement to established checkpoints in Afghanistan.・Supervised and performed alongside Air Force LNO personnel, sorted and distributed over 500 mission-essential parts and equipment to the 11 Village Stability Platforms and 12 ODAs operating in SOTF-S.・Supervised and performed over 10 sling-load mission sets of operational equipment valued at over 20M dollars.・Appointed to fulfill a broad range of human resources functions (i.e. Training employees, implementing policies and procedures for daily human resources operations, personnel accountability, and staffing management).

Atlanta, Georgia, United States

・Determined applicant requirements by studying occupational descriptions and qualifications.・Arranged pre-management interviews to insure the candidates had transportation, lodging, meals, or business attire.・Conducted resume writing work-shops and provided interview tips and techniques to promising candidates.・Managed and processed an email account that generated over 1,000 emails containing daily occupational leads.・Contacted candidates to inform them of occupational possibilities and possible considerations.・Served as a liaison for the GA Dept. of Labor and VA facilities.

Covington, Georgia, United States

・Virtual/Remote employee hired as an independent contractor, providing telephone, chat, and email customer service.・Utilizing interpersonal skills, communication was established to determine the customers' needs via the tone of their voice or the content and tone of their messages.・Utilized the company communication script when presented with various topics or customer concerns.・Providing customers with excellent service allowed for continual customer retention and the opportunity to build sustainable relationships.・Continually meet organizational/team/personal targets.・Strong phone, verbal, and written communication skills, with the ability to actively listen.・Possess the ability to multitask, set priorities, operate multi-screen compatibility and manage my time effectively and efficiently.・Resolved issues by clarifying concerns, researching possible answers or alternative solutions, in order to provide resolve before escalations.

Marietta, Georgia, United States

・Active terminal coordinator for several docking ports nationally.・Provided exceptional customer service via phone and email with over 600 emails generated daily.・Maintained consistent communication with offshore offices regarding vessel delays.・Reviewed weekly vessel manifest and cargo destination schedules to ensure timely deliveries.・Facilitated vessel arrival notices to customers, authorized to input freight release holds at import terminals, and provide customs clearance on specialty shipping.・Prepared weekly shipping invoices for customs exams, freight payments, and demurrage rates for settled and past due accounts.・Assisted in import and export cargo diversions and piece count revision.

Round Rock, Texas, United States

・Established quality relationships to ensure adherence to the 100% customer satisfaction guarantee policy.・Generated inbound customer clientele from social media websites (i.e. Facebook, Twitter, blog sites, internet chat rooms, and customer complaint websites).・Coordinated weekly conferences with corporate executives on new promotional strategies.・Introduced implemented and managed the social network studies and traffic that increased the overall customer experience by 40%.・Supervised a five-member social media analyst team.・Monitored web-based programming and generated analyst reports. Implemented several team-building projects and exercises that establish camaraderie and sociability among staff.・Received escalated calls from representatives when a customer requests a supervisor.・Responds to all incoming customer, dealer, and distributor letters, faxes, and internet contacts and composes appropriate written responses.・Followed through on every phone call without transferring the caller to another escalations representative.・When answers/solutions are deemed unknown, I actively engage research to provide a suitable answer, along with following up in a timely manner. ・Monitors and records customer complaint activity for all product lines and data collection purposes.

Bachelor Of Science - Bs, Psychology

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