Software Design Engineer in AT&T Sustainment team requires solving a wide range of system issues for AT&T Mediation System. Sustain various system such as Data Mediation System (Network Data Massaging for PGW, SGSN, SGW, CSG, MMS and GGSN), MVSH Mediation System (VOIP), IPUB Mediation System and WILLOWS Mediation SystemTask and Responsibility:• Responsibility for development of a fix or workaround until deployment phase.• Problem Diagnosis including debugging of Business Logic, PL/SQL script, Shell script, DSD programming.• Leading failover activity during disaster/system failure and system recovery• Liaising with various of AT&T teams to identify fixes and workaround for Client issues• Providing regular updates to clients on the status of any open issues and managing Client expectations in line with SLAs• Taking lead for system upgrade or deployment work• Required to create and review complexed MOPs

The Production Support Engineers maintain and support the associate’s mobile device management solutions for wireless telecommunications operators and enterprises around the world. Managed Product & Delivery organization and provides tier-1 through tier-3 technical support for clients.Tasks and Responsibility:• Tier-1 through tier-3 technical support for clients around the world• Complete incident management activities from fault diagnosis, through to patch installations • Support for nominated customers providing a contact for any queries on open tickets • Monitor and manage any assigned tickets and ensure SLAs are not broken • Provide Weekend on call Support for 24/7 Customers • Required to provide ireport and present to customer for revenue impacted issue

1. VAS Support administration for SMSC, VMS, MMS and MIM (Mobile IM) Platform:• Performance monitoring/tuning• Troubleshooting, recovery• Backup and restoration• Capacity planning• Support and adminitration2. Define and govern VAS Operational Readiness requirements for platform:• Standardize implementation on systems3. Participation in projects:• User requirements specification• Setup and installation• System integration testing• User acceptance testing• Operation readiness testing• Report automation• Project migration and deployment4. Implement automation of routine manual processes• Healthcheck• TPS reporting • Backup & housekeeping

Focusing on customer satisfaction, developed clear business requirements for individualized business intelligence application to customers; deployed standardized project-management processes and provides implementation towards solution provided.Tasks and Responsibility:• Customer requirement to provide automation data process and WEB solution• Prepare documentation for Solution design and implementation plan• GUI interface and WEB interface Code development• Customer database tuning and administration• Solution design, development and implementation• Solution support and administration