Case Manager
San Francisco Bay Area
Worked interdependently in residential hotel(s) providing support services to formerly homeless single adults.Managed a heavy caseload of 40+ clients, many of whom had metal health, substance abuse, and medical issues.Conduced initial and ongoing needs assessments and follow-up visits and provide a full range of case management services to clients with client-driven goals of housing retention and life quality improvement. Aided clients in establishing and maintaining appropriate benefits and making rent payments; referred clients to necessary support services and provided required follow-through in connection with services.Maintained required documentation and database records of client contact and services provided; maintained all client files, including file creation, ongoing maintenance and archival of files, as well as confidentiality of client records and concerns. Built an active community and environment of support by hosting regular community events, client groups, and social activities.