Marcus Thames Email & Phone Number

Largo, Fl, Us

Largo, Fl

Will handle many Tier I, Tier II technical issues, mostly in a windows environment. Great verbal and written communication skills, along with the ability to document and track multiple tasks. Working with a ticket system such as Sysaid/OS Ticket, utilizing due dates, priority level, and customer responses to provide the services needed. Updating and following Change Management procedures. Racking server hardware and keeping our colo environment organized and documented. Ability to be the final terminal in the line of Help Desk personnel in regards to diagnosing hardware, OS, networking and custom software quickly and professionally. This will require a significant ability to troubleshoot, with many years of help desk experience.

Largo, Fl

Support pre-sales technical calls as needed SMEComply with customers IT policies and proceduresCoordinate with Client's Global Privacy and Security teams as neededEstablish security best practices related to the application and supportDoseEdge Implementation ToolkitAssist customers in pre-implementation (Application & Technical) - SMEAttend/host pre-implementation IT calls with customer staffProject management of the IT related activities in Pre-implementation update DOTS projectMaintain timelines and prioritiesObtain network and remote support credentialing (single user access or team)Obtain and maintain network credentialing documentation/formsMaintain username/passwordsAssist with setting up customers TEST & PROD serversMake sure IIS is installedVerify server specifications (CPU, Memory, Disk space)OS & Antivirus exclusion listVerify system is clean and uninfected virus protection installed and up to dateCreate & maintain Securelink gatekeepersInstall DoseEdgeConfigure & Test backup to Central ServerConfigure & Test Email notificationsInstall DoseEdge baseline configuration & labelingDoseEdge application user provisioningLDAPInterface setup & testingPrint feed/data streamConfigure label processorInbound HL7(Epic, Cerner, Meditech)Import and compile HL7 classesOutbound HL7Verify print feed dataSetup DE presentations & provide assistance as neededServer assessmentsExpansions, migrations (PIS & HL7), updatesDocument and recommend solutions with customers ITAssist Client's Technical support as neededProvision Central Server Keys, setup up new accounts, monitor backups (Naviste)Provision Intersystems license keysCreate and maintain pre-implementation technical documentation as neededPIS Pharmacy Information System specific documentationProvide account updates to AE Project Leader and coordinate upcoming developmentAttend DE project management calls as neededMaintain internal testing environment(s) as needed

Tampa Fl

Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007, Lotus Notes, printers, and any other authorized desktop applications. Install, upgrade, support and troubleshoot for printers, computer hardware.Performs general preventative maintenance tasks on computers, laptops, printers and Cisco phones. Performs corrective repairs on computers, laptops, printers and phones. Customize desktop hardware to meet user specifications and site standards. Performs work in compliance within specified warranty requirements. Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels. Safely package equipment for branches and arrange for the transport of the equipment.

Riverview, Florida

Troubleshooting Windows 8/7/Vista/XP/, MAC, Android, and iPhone software. Setup Exchange on Android and iPhone devices Configure and setup Microsoft Office 365/2013/2010/2007 Applications. Fixed Outlook issues such as: rebuilt profiles, repaired accounts, mapped .pst archives, and fixed mailing issues. Troubleshoot PC’s, Printers, networking, and patch panels. Used Bomgar to troubleshoot employees PC’s and laptops remotely. Used EasyVista and Service Manager, with focus on troubleshooting tickets with customers and writing detailed notes for resolution or escalations. Creating Knowledge base articles on new troubleshooting steps found. Customer interaction troubleshooting of their PC's and hand held devices Helped install applications such as; ACAD, GPS Pathfinder, Adobe Acrobat Pro through SCCM or back end server. Setup vendor warranty replacement parts to come out for repair. Troubleshoot with: Citrix, Junos Pulse, RSA Route, FTP sites, slow PC’s, iSynergy, mobile email setup, CrashPlan, etc. Re-created Windows corrupt profiles Have some experience in registry troubleshooting.

Renton, Wa

Basic knowledge of Internet Explorer, Microsoft OS from Windows 95 to Windows XP, Windows 7, Windows 8, MS Office; MAC; Unix, Unix commands, NT, Novell and TCP/IP network, hardware configuration, including PC’s, printers, servers and other peripherals.Basic knowledge of monitoring software and call tracking systems.Basic knowledge of Outlook and Outlook Web accessBasic knowledge of Network Infrastructure, LAN/WAN Web Technologies, applications and remote access, VPNBasic knowledge of remote control tools (SMS, ITSM, Remedy, DameWare, and others) to remotely resolve customer issues.Basic knowledge of ACD, Application interface engines, database structure and logic, report-writing tools.Ability to communicate effectively with customers who may have a limited knowledge of computer systems operations and equipment in a timely manner.Prior experience using Knowledge management tools and help keep the knowledge base updated to current state.Troubleshoot computers in different regions such as WA, CA, OR, MT and Swedish employees.

Renton, Wa

(Apex Contract) Providence Health & Services Renton, WA Basic knowledge of Internet Explorer, Microsoft OS from Windows 95 to Windows XP, Windows 7, Windows 8, MS Office, Unix, Unix commands, NT, Novell and TCP/IP network, hardware configuration, including PC’s, printers, servers and other peripherals.Basic knowledge of monitoring software and call tracking systems.Basic knowledge of Outlook and Outlook Web accessBasic knowledge of Network Infrastructure, LAN/WAN Web Technologies, applications and remote access, VPNBasic knowledge of remote control tools (SMS, others) to remotely resolve customer issues.Basic knowledge of ACD, Application interface engines, database structure and logic, report-writing tools.Ability to communicate effectively with customers who may have a limited knowledge of computer systems operations and equipment. Prior experience using Knowledge management toolsTroubleshoot computers in different regions such as WA, OR, MT, and Swedish employees.

Federal Way, Wa

• Troubleshoot faculty and student computer problems with the network, wireless, password lockouts, issue check-out drives.• Help troubleshoot students Labs with router and switches.• Upgrade lab rooms with computer installation, router installation, switch installation, and clean the server racks of unused cables.

Sold computers, printers, cameras, and accessories. Informing the customer on the product of their choice, showing other options if they were interested, and able to find what best fits their needs.After the customer was satisfied with their choice then I would do the check-out process of informing them about extended warranties, and extra discounts on buying this product. Final check-out process was to check ID, Credit or Debit card, Checks had appropriate information, and if cash was issued back to make sure it was the appropriate amount.

Bs, Network Communication And Management

Computer Infromations System