• Manage an enterprise network with three corporate campuses and over 70 remote sites.• Installed and manage an enterprise Cisco controller based wireless network consisting of 2 Cisco WLC-5508 controllers and over 700 wireless access points across over 70 unique locations.• Manage enterprise Cisco Unified Call Manager Voice over IP (VOIP) system across 3 campuses with over 600 VOIP devices.• Troubleshoot day to day enterprise wide network issues, providing same day resolution when possible.• Plan and schedule infrastructure installations for wired and wireless network when required.• Started with company in a Help Desk role providing excellent customer service.

Provided computer help desk support via telephone communications with end-users.Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.

Sales• Started as a sales representative in December 1999, averaging 50 new Sprint PCS activations per month.• Provided Customers with various services such as payment processing, service plan changes equipment upgrades and simple PCS phone troubleshooting.Network Administrator• Installed and configured Windows NT network at main retail location.• Built and maintained PC workstations at main retail location.• Configured remote network access for president of the company.• Installed and configured POS system (server and client) at all retail locations.Regional Manager• Performed managerial tasks such as weekly and monthly sales reporting, employee scheduling, inventory control, new employee hiring and daily deposits of both Perry and Macon retail locations.• Averaged over 200 new Sprint PCS monthly activations between Perry and Macon retail locations as Regional Manager.