Marcus Tran Email & Phone Number

Santa Clara, California, United States

Campbell, California, United States

Campbell, California, United States

Sunnyvale, California, United States

• Cooperated with customers on a day-to-day basis solving technical issues with the SIEM software
• Investigated the product from a consumer perspective to find improvements through BUG/RFE reports
• Analyzed symptoms within each customer's unique environment and troubleshoot system outages

Hampton, VA

• Provided mechanical engineering support for new product design, custom design changes, and manufacturing and production
• Designed a 2-manifold vacuum system for calibrating and leak checking vacuum tubes to reduce downtime in between verification processes, improve production quality, and meet growing demand
• Worked with the lead engineer on designing a new vacuum gauge; provided engineering support such as reviewing technical drawings, performing tolerance analysis, and designing custom fixtures for manufacturing
• Worked with manufacturers and suppliers on technical drawing changes to lower production cost
• Worked on prototype testing to ensure product met specifications; documented and made changes to design as necessary throughout the process
• Designed and documented custom fixtures to assist with production, decreasing time spent on tasks

Mebane, NC

Worked on a lean product line improving productivity by eliminating line stops, implemented Kanban system for parts, developed automated service reports, redesign floor layout reducing motion waste, communicated with other plants to reduce surplus materials in order to meet our end-of-quarter goal. Experienced in SAP.