Marcus Underwood, Sr Email and Phone Number
Marcus Underwood, Sr work email
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Marcus Underwood, Sr personal email
As a strategic operations leader, I possess a history of experience that has led to much success in large-scale operations, solution design, developing and implementing process efficiency, and continuous revenue growth. My background encompasses full P&L lifecycle of $40.5M ARR / budget across 2 key service verticals: Healthcare and Commercial. I am skilled in developing and managing high performance teams across a global scale and creating an environment conducive to establishing a cohesive and collaborative working environment. Throughout my career, I have been recognized as an expert in driving margins, optimizing cost, and leveraging best practices to achieve corporate objectives. Key Skills Include:• P&L Oversight & Budgeting• Corrective Action Processes• Turnaround Strategies• BPO / KPO Payer Expertise• Strategic Planning & Analysis• Cost & Expense Control• Team Leadership & Growth• Business Process Reengineering• Continuous Process Improvements• Payer Care Integrated Services• Regulatory Compliance
Helpware
View- Website:
- helpware.io
- Employees:
- 275
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Chief Of StaffHelpware Jun 2022 - PresentUnited StatesWorking across a vast array of cross-functional c-level executives, including but not limited to sales, finance, marketing, and ops. Background and thorough understanding of organizational management strategies allow me to be the ultimate resource in driving complex challenges by providing strategic direction, ensuring deliverables are met and managing project timelines.The company’s master generalist and infinite learner, acting as a gatekeeper, project manager, and problem solver, keep the executives organized, boost morale, and increase productivity. Empowered to drive CEO priority initiatives, including coordinating with external stakeholders and internal leaders to ensure execution.
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Vice President Of Global OperationsCience Jul 2020 - Sep 2021Lexington, Kentucky, United StatesBuilding Predictable Pipeline Isn't Art--- It's CIENCE. Responsible for shaping the vision and strategy for global operations. Drive scale and ability to deliver positive outcomes across multiple lines of business. Manage a cross-functional team consisting of global site management, vendor strategy, multi-language platforms, learning & development, and service delivery. • Within six months we were able to re-design our operational structure, business model, and servicing platform to create an environment that not only delivered a more consistent product but created cohesive teams across a global scale to collaborate to meet corporate objectives. • Introduced standardization and automation that re-shaped our sales playbook, client onboarding, and launch timeframes. • Instituted incentivized production measures to drive labor percentage of revenue, productivity, and morale. -
Senior Manager Continuous ImprovementFaneuil Inc Jun 2018 - Jul 2020Hampton, VaOversee and manage improvement initiatives across all operations and revenue driven entities. Provide support and guidance to optimize efficiency, cost, and productivity to align with corporate objectives. Provide budget analysis, labor planning, problem resolution and coordination of activities between client and company personnel.- Within the 1st six months I was able to identify and implement initiatives and/or efficiencies that resulted in $700k marginal savings across corp budget. - Established P&L budgeting, planning, and forecasting practices for operational leadership. - Instituted incentivized production measures to drive labor percentage of revenue, productivity, and morale. -
Senior Service Delivery Manager/Healthcare PayerConduent (Acs/Xerox) Dec 2000 - May 2016Lexington, Kentucky, United StatesSR. MANAGER BUSINESS SERVICES Oversee and manage the financial/transactional operations of multiple business units with overall responsibility for the account (i.e. service delivery, sales, operations, IT, HR, facilities).For six years I was dedicated to one of Conduent's largest transactional payer accounts in Healthcare. This included $15M ARR with 40% margins, processing sites in Bangalore and Kochi, India; Cebu, Philippines; Hermosillo, MX; San Juan, Puerto Rico; and Lexington, KY. As the client's sole BPO provider for their transactional business, we handled over 1.6M documents per month maintaining 100% SLA/KPI achievement. • Took over Humana Transactions account in 2010, managing a $13M budget and growing account to current services revenue of $17.5M+. • Received the 2013, 2014 and 2015 “President’s Club” awards for attaining annual budget goals and YoY growth of 5% bottom and top.• “STAR Award” recipient 2009, 2010, 2011, 2012, 2013, 2014, 2015 for meeting 100% of all contractual service level agreements (SLAs) for the fiscal year.• 2008 “Hustle Award” recipient for achievement on a four-week challenge which consisted of ramping up a $3M ARR data capture operation with full system integration, networking, facilities, development, and staffing.
Marcus Underwood, Sr Skills
Marcus Underwood, Sr Education Details
Frequently Asked Questions about Marcus Underwood, Sr
What company does Marcus Underwood, Sr work for?
Marcus Underwood, Sr works for Helpware
What is Marcus Underwood, Sr's role at the current company?
Marcus Underwood, Sr's current role is Chief of Staff to CEO Helpware.
What is Marcus Underwood, Sr's email address?
Marcus Underwood, Sr's email address is ma****@****rox.com
What schools did Marcus Underwood, Sr attend?
Marcus Underwood, Sr attended Liberty University, University Of Kentucky.
What skills is Marcus Underwood, Sr known for?
Marcus Underwood, Sr has skills like Account Management, Business Analysis, Process Improvement, Project Management, Outsourcing, Program Management, Sql, Integration, Management, Six Sigma Certified, Microsoft Office, Vendor Management.
Who are Marcus Underwood, Sr's colleagues?
Marcus Underwood, Sr's colleagues are Sarah Watkins, Glenna Ramos, Reymond Fernandez, Tornike Khutsishvili, Shannon Junel Jimenea, Наталія Петрова, Javier Esparza.
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