- Team Leader for Desktop Support- Tier II Support- Manage Desktop Infrastructure - Including: Active Directory, Anti-Virus, Software Deployment - Manage VOIP phones and extensions.

- Desktop and remote user support.- Respond to and delegate support calls from the ticket system or from the I.T. hotline.- Troubleshoot hardware/software issues.- Support a wide variety of devices including but not limited to printers, scanners, cell phones, bar code scanners, label printers, etc.- Install and troubleshoot network infrastructure including remote locations.

- Team leader for iPad initiative, managed student interns- Installed and set up Wowza Media Server for live streaming and video on demand- Ran up and configured a new Active Directory domain- Exploratory Testing desktop management with VM Ware Mirage and VDI using VM Ware View, and Unidesk- Tier 2 support of mobile devices, especially iPads

Assisted students and faculty with campus technology

- Ran diagnostics and virus removals- Preformed hardware support and data transfers- Worked with customers over phone and in store

- Maintenance of financial aid's web page- Created and edited spreadsheets and forms

- Set-up and clean-up of projector and cameras for classroom use- Knowledge of classroom technology in order to provide assistance to students and faculty- Student sound technician for campus activities