Answered inbound calls of apple customers. Verified customer information as well as product he/she is calling about. Follow appropriate company guidelines in finding solution for customer issue If needed, troubleshoot with customer over the phone in attempts to get said device properly operating Utilize different system programs (i.e. pop screen sharing, repair setup via physical location or shipment of product to company headquarters Note each call appropriately for company record

•Engaged face to face with customers, in a retail setting, in an attempt to match them with the best electronic device to suit their needs •Educated Customers on the features , functions, and specifications of various electronic devices•Kept track of inventory on a daily basis•Maintained a clean and presentable work area at all times•Emailed required reports to Supervision on a daily basis

•Handled inbound calls, in a call center setting, from DSL customers regarding various concerns•Delivered professional service and support, via telephone and/or remote connection, to customers who were experiencing issues with their internet service•Assisted customers with resolving email access problems as well as with installing virus protection•Restored internet accounts that were suspended or on a vacation hold•Escalated problems and concerns, according to company guidelines, that needed to be resolved by another department

•Communicated with debtors, in a professional manner, by telephone and/or written correspondence in an attempt to resolve unpaid accounts •Assisted customers with making payment arrangements within their budget•Processed payments, by phone, for customers •Maintained knowledge of federal, state, and local laws regarding collection practices•Stayed abreast of company policies and procedures