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Marcus Vassell Email & Phone Number
Chief Operating Officer (COO)
at
Ten Sparrows
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Chief Operating Officer (COO)
Location
Atlanta, Georgia, United States
Who is Marcus Vassell? Overview
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Quick answer
Marcus Vassell is listed as Chief Operating Officer (COO) at Ten Sparrows, based in Atlanta, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Marcus Vassell.
Marcus Vassell previously worked as Board Member at Tag Cx Society (Customer Experience) and Senior Manager at Jabian Consulting. Marcus Vassell holds Master Of Business Administration - Mba, International/Global Studies from Georgia Tech Scheller College Of Business.
Company email context
Email format at Ten Sparrows
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Ten Sparrows
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Profile bio
About Marcus Vassell
I have a track record of building and leading customer success organizations of software as a service (SaaS) companies to meet and exceed revenue growth targets. Applies operational and people management expertise to develop scalable systems and data-backed KPIs that empower teams to anticipate roadblocks to customer growth, mitigate churn, and maximize customer satisfaction through every stage of customer lifecycle.I'm a partnership-oriented relationship-builder with a history of cultivating executive relationships and collaborating with marketing, product, and sales to align functions with the voice of the customer.
Current workplace
Marcus Vassell's current company
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Ten Sparrows
Website
AeroLeads page
7 roles · 11 years
Marcus Vassell work experience
A career timeline built from the work history available for this profile.
Board Member
TAG CRM/CX focuses on how successful B2B and B2C companies implement and manage CRM/CX strategies and tools. CRM/CX assists stakeholders in finding the answers through meeting topics such as; software solutions, cutting the cost of using your CRM solution, and by reviewing which approaches lead to the highest customer satisfaction scores; and best.
Senior Manager
Advised client C-Suite executives on strategies to drive customer success and revenue growth at strategic management and technology consulting firm. Oversaw client teams to ensure excellence in project delivery.Select Accomplishments:Transformed global SaaS company’s operational model for business development, from prospect to customer. Evaluated people.
2022 - 2023
~1 yr
Senior Manager Of Customer Experience And Operations
Led strategies to improve customer satisfaction, operational efficiency, and utilization while reducing costs at global IT supply chain company. Collaborated with software developers, consultants, global project managers, and different business functions as dotted line leader and as Customer Success Subject Matter Expert to drive issue resolution and.
2020 - 2022
~2 yrs
Director Of Customer Success And Strategy
Developed customer success organization of email marketing platform provider from infancy to maturity. Assessed people, processes, and tools and identified areas for improvement. Led Onboarding and Campaign Services teams that drove software adoption, engagement, and retention.Select Accomplishments:Achieved record-level year-over-year revenue increase of.
2018 - 2020
~2 yrs
Director Of Customer Experience
Oversaw strategies to enhance customer experience, retention, and upsells of network monitoring and management software provider. Spearheaded projects to improve business outcomes and embed customer experience throughout enterprise by gathering, analyzing, and presenting customer requirements to leaders of Accounting, Service Delivery, Network Operations.
2015 - 2017
~2 yrs
Technical Support Manager
Responsible for identifying opportunities for improvement and proposes mechanisms to management that ensured accountability and drive performance in Care, Mobile, and Tech Support by creating and implementing SLA “Eye in the Sky” and Resolve Usage monitoring.Improved performance by raising efficiency and meeting performance targets for speeds, efficiency.
Jul 2008 - Apr 2015
2 education records
Marcus Vassell education
Master Of Business Administration - Mba, International/Global Studies
Georgia Tech Scheller College Of Business
Bachelor Of Science - Bs, Technical Support Management
Devry University
FAQ
Frequently asked questions about Marcus Vassell
Quick answers generated from the profile data available on this page.
What company does Marcus Vassell work for?
Marcus Vassell works for Ten Sparrows.
What is Marcus Vassell's role at Ten Sparrows?
Marcus Vassell is listed as Chief Operating Officer (COO) at Ten Sparrows.
Where is Marcus Vassell based?
Marcus Vassell is based in Atlanta, Georgia, United States while working with Ten Sparrows.
What companies has Marcus Vassell worked for?
Marcus Vassell has worked for Ten Sparrows, Tag Cx Society (Customer Experience), Jabian Consulting, Ingram Micro, and Springbot.
How can I contact Marcus Vassell?
You can use AeroLeads to view verified contact signals for Marcus Vassell at Ten Sparrows, including work email, phone, and LinkedIn data when available.
What schools did Marcus Vassell attend?
Marcus Vassell holds Master Of Business Administration - Mba, International/Global Studies from Georgia Tech Scheller College Of Business.
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