Marcus W. Email & Phone Number

United Kingdom

Isle Of Wight, England, United Kingdom

Technical lead for clinical system projects, accountable for driving progress and delivering to very strict deadlines.Configuring clinical systems to ensure information collected can be used for local and national reporting purposes. Ensuring information gathered is recorded efficiently and accurately on patient clinical systems.Analysing collected data for any Data Quality issues. When required, presenting my findings to department managers to implement the appropriate remedial action.Responsible for developing processes provided to clinical services, facilitating changes to meet national policies and to improve patient care.Accountable for the operation and development of Digital Health Systems across a number of departments within the hospital and the wider island.Using my in depth knowledge of trust practices and procedures along with technical system knowledge to ensure systems are maintained and used correctly.Continuing to build close working relationships with departments across the trust to ensure procedural changes/different viewpoints are reflected in clinical system configuration & development.Developing plans and solutions of how required goals are to be achieved in line with internal and external policies. Seeking additional guidance when required from key decision makers, systems suppliers or equivalent colleagues in other hospitals.

Isle Of Wight, England, United Kingdom

Providing 2nd line support to Patient Information System Users on the Support Desk telephone, email and in person. This included: Specialist technical advice on Data Information Standards, supporting users with operational processes in conjunction with Systems and data validation (including checks against the National NHS systems). As well as immediate amendments to patient ATD, RTT Pathways, clinic/letter templates and giving advice to users faced with complex and non-routine events.Delivering advice, instruction and training both in 1-2-1 and to large groups of trust staff with the delivery of intuitive training courses for Patient Information Systems. From this providing them with constructive feedback and supporting them through additional SOP's/process notes if required.Participating in the testing and roll-out of Projects of new elements of complex Systems functionality, including the consideration of other department's processes & procedures to support system use and making necessary recommendations for change.

Isle Of Wight, England, United Kingdom

Providing 1st line support to Patient Information System Users on the Support Desk telephone, email and in person. This included: Technical advice on Data Information Standards, supporting users with operational processes in conjunction with Systems and data validation (including checks against the National NHS systems). As well as immediate changes to user accounts, setting of passwords and giving advice to users faced with non-routine events.Completing other NHS mandated tasks including Bed state forms, Baby registration forms, Patient RIP's and Security access forms.

Isle Of Wight, England, United Kingdom

Secondment:I managed the people function within the business and had 20 direct subordinates. I was responsible for recruitment, managing colleagues within their day to day roles as well as training colleagues at both branch and regional level.Part of my role also included developing and implementing staff training & improvement packages. These where a mixture of bespoke digital elements and in person scenario based activities.

As Business Advisor I took care of highly valued business accounts – using my character, charisma and product knowledge to build and maintain positive relationships.Through great customer service, I continually made a large impact on branch performance and profits. My polished sales skills delivered repeat spend and impressed customers with our value-added services. I took a proactive approach to building the SME customer base by regularly contacting prospects and making a connection with them. I also coached and motivated colleagues to ensure the team was equipped and inspired to make business customers happy, from their initial enquiry all the way to after-sales service.

Isle Of Wight, England, United Kingdom

Coaching colleagues to inspire customers to buy the best products to suit their needs, however they choose to shop.Leading a highly engaged team, understanding their strengths and development opportunities, and supporting personal development plans.Inspiring colleagues to put the customer first whilst driving sales and profit objectives.Creating excitement and engagement when new products launch, being the first to suggest how this new tech can be brought to life.

Isle Of Wight, England, United Kingdom

Facilitated sales transactions by advising customers on suitable products that best meet their needs and encourage purchases. I explained product features and benefits to customers, assisting them in locating specified products on the sales floor, and processing customer payments.I consistently delivered 11 key performance indicators and was instrumental in driving the branch’s overall P&L forward.