Marcus Walker

Marcus Walker Email and Phone Number

Director Customer Financial Operations @ Baltimore Gas and Electric
Baltimore, MD, US
Marcus Walker's Location
Baltimore, Maryland, United States, United States
Marcus Walker's Contact Details

Marcus Walker personal email

n/a
About Marcus Walker

Experienced Business Leader with a demonstrated history of working in the utilities industry. Skilled in Business Process, Negotiation, Visio, Analytical Skills, and Energy. Strong business development professional with a Master of Business Administration (MBA) focused in Business Administration and Management, General from University of Maryland University College.

Marcus Walker's Current Company Details
Baltimore Gas and Electric

Baltimore Gas And Electric

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Director Customer Financial Operations
Baltimore, MD, US
Marcus Walker Work Experience Details
  • Baltimore Gas And Electric
    Director Customer Financial Operations
    Baltimore Gas And Electric
    Baltimore, Md, Us
    View
  • Baltimore Gas And Electric
    Director Customer Financial Operations
    Baltimore Gas And Electric Jan 2024 - Present
    Baltimore, Md, Us
    View
  • Baltimore Gas And Electric
    Director Of Customer Care
    Baltimore Gas And Electric Feb 2021 - Feb 2024
    Baltimore, Md, Us
    View
  • Exelon
    Business Lead - Cis Transformation
    Exelon Jun 2019 - Feb 2021
    Chicago, Il, Us
    Program Business lead for the implementation of converged customer service cloudsolution (CX Wrapper) across three Exelon Utilities and complex upgrade of Billingsystem for Baltimore Gas & Electric totaling $150M.• Agile methodology was utilized for this project• Lead business requirements gathering and made key business decisions to reduce systemcustomization by 20%.• Converged business processes across the Exelon Utilities to offer a single solution for the Customer Care Center• Lead employees and contractors through the software development life cycle (SDLC)• Delivered project on time, under budget and remotely during the 2020 pandemic
    View
  • Baltimore Gas & Electric
    Manager Customer Contact Center
    Baltimore Gas & Electric Aug 2017 - Jun 2019
    Baltimore, Md, Us
    View
  • Baltimore Gas & Electric
    Senior Business Analyst
    Baltimore Gas & Electric Sep 2014 - Aug 2017
    Baltimore, Md, Us
    View
  • Baltimore Gas & Electric
    Product Manager
    Baltimore Gas & Electric Jul 2012 - Sep 2014
    Baltimore, Md, Us
    View
  • Baltimore Gas & Electric
    Business Analyst
    Baltimore Gas & Electric Dec 2010 - Jul 2012
    Baltimore, Md, Us
    View
  • Constellation
    System Analyst
    Constellation Feb 2007 - Dec 2010
    Baltimore, Md, Us
    View

Marcus Walker Skills

Business Analysis Project Management Business Process Improvement Process Improvement Requirements Analysis Energy Change Management Business Process Requirements Gathering Sdlc Sharepoint Software Project Management Visio Analysis Smart Grid Business Intelligence Negotiation Program Management Customer Service Management Leadership Project Planning Strategic Planning Microsoft Office Integration Systems Analysis

Marcus Walker Education Details

  • University Of Maryland Global Campus
    University Of Maryland Global Campus
    General
  • Morgan State University
    Morgan State University
    General
  • Mount Saint Joseph High School
    Mount Saint Joseph High School

Frequently Asked Questions about Marcus Walker

What company does Marcus Walker work for?

Marcus Walker works for Baltimore Gas And Electric

What is Marcus Walker's role at the current company?

Marcus Walker's current role is Director Customer Financial Operations.

What is Marcus Walker's email address?

Marcus Walker's email address is ma****@****ink.net

What is Marcus Walker's direct phone number?

Marcus Walker's direct phone number is +141033*****

What schools did Marcus Walker attend?

Marcus Walker attended University Of Maryland Global Campus, Morgan State University, Mount Saint Joseph High School.

What skills is Marcus Walker known for?

Marcus Walker has skills like Business Analysis, Project Management, Business Process Improvement, Process Improvement, Requirements Analysis, Energy, Change Management, Business Process, Requirements Gathering, Sdlc, Sharepoint, Software Project Management.

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