Marcus Watson Email & Phone Number

Plano, Texas

• Mortgage technology - Account management
• System Subject matter expert of product and pricing engine paired with several loan origination systems such as Encompass, Byte, and Mortgagebot.
• Responsible for testing modifications and new features to ensure that they meet defined requirements.
• Work with system users and clients to further define future enhancements and develop their asks into cases and stories for future releases.
• Participate in testing for new features and responsible as SME upon roll out
• Work with clients to identify opportunities or needs using Optimal Blue’s technology and software can help grow their business and solve for issues

Plano, TX

• Define and document business functions and processes.
• System SME for BKFS Empower, and Salesforce with experience in testing and UAT and PAT support.
• Responsible for articulating to the business complex system ailments, assessment of overall issue, and possible root cause.
• Supports the departmental end-users (data analyst, developers, operations)
• Identifies opportunities for improving business process. Continuously monitored and validated existing process, updating as appropriate to meet changing business needs and requirements.
• Continuously monitored and validated existing process, updating as appropriate to meet changing business needs and requirements.

Plano, TX

• Trained quarterly branch partners, including Market Managers, Personal Bankers and Tellers. Worked closely with Small Business and Commercial Partners.
• Increased sales by running meetings and huddles and identifying how to uncover mortgage, small business and cross sell opportunities.
• Provided an exceptional customer experience and remained well versed in all bank products and services, ensuring relationship building opportunities. Maintained an NPS score of 50 with our customer surveys.
• Consistently offered exceptional customer service as well as assistance in product selection and loan structuring.
• Provided an exceptional customer experience and remained well versed in all bank products and services, ensuring relationship building opportunities.

Dallas/Fort Worth Area

• Ordered and maintained inventory levels ranging from 5,000 to 10,000 units for six companies.
• Launched 3-5 new products into the marketplace annually that replaced existing product increasing overall route sales to 10%.
• Analyzed competitive product offerings with emphasis in features and benefits as well as prices.
• Increased sales by selling extra displays and WOW features to customers showing a lift of 20-30%.
• Skilled at handling customer complaints in varying topics including product availability, off scheduled delivery requests, and minimum order adherence.
• Grew total carbonated and diet beverage category 23% in 2009.

• Created and executed detailed timelines to ensure all tasks were completed in a timely and thorough manner.
• Communicated with internal teams such as sales, customer service, accounting, IT, and marketing to ensure understanding of business rules and best practices to fulfill client expectations and provide seamless service.
• Developed marketing strategies that promoted client’s programs.
• Demonstrated proven strategies to promote event growth by identifying key areas that facilitated the potential to increase revenue.

• Dedicated to helping small businesses run their operations, eliminate administrative tasks and shift their focus to growing their business by providing the right software.
• Developed a proficiency and knowledge of Daceasy products with the ability to clearly communicate appropriate recommendations to address customer need.
• Delivered high-quality customer experiences by applying sound judgment.
• Actively used metrics to monitor performance and understand results and drivers, while developing contingency plans to address shortfalls.