As a Senior Corporate Trainer at WOW! Internet, Cable & Phone, I have been leading the learning and development initiatives for four sales channels for over nine years. My role involves scheduling and delivering new hire and upskilling training, as well as developing content that meets the needs of all adult learning types. I have a proven track record for driving results and impacting change in the sales performance and customer satisfaction of the organization.My passion for learning and development extends beyond my current role, as I am always seeking opportunities to expand my knowledge and skill set. I am particularly interested in the applications of artificial intelligence (AI) in the field of education and upskilling. I have obtained an AI Certification for L&D from 360Learning, and I have also learned how to create microlearning and prompt engineering content that leverages AI to enhance the learning experience. I believe that AI can revolutionize the way we educate and upskill individuals, and I am eager to harness this potential in my work.
Listed skills include Leadership, Customer Experience, Nook, Consultative Selling, and 33 others.