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Marcus Weigel is listed as Computer Support Technician based in Ankeny, Iowa, United States. AeroLeads shows a matched LinkedIn profile for Marcus Weigel.
Marcus Weigel previously worked as IT Service Desk Representative at Nationwide and Field Technician at Transcore. Marcus Weigel holds Associate Of Science (A.S.), Information Technology And Network Administration from Des Moines Area Community College.
Marcus Weigel is a Computer Support Technician.
Listed skills include 2012 Comptia A+ Certified.
A career timeline built from the work history available for this profile.
Provided hardware, software and Networking support to Nationwide employees.Provided support to remote users with VPN and remote desktop.Provided support over the phone.
Installed and maintained IP traffic cameras and sensors, switches, and network radios.Tracked and maintained our inventory of parts and replacement devices.Configured devices locally, and remotely over a VPN.Responded to and updated tickets.Tested and verified functionality of all devices returning from the field.Remoted into servers to test and maintain cameras.
Provided tech support to Wells Fargo employees.Provided support for CORE financial software.Provided support over phone, remote assistance, chat, and email.Documented issues and sent tickets when necessary.Transferred callers to appropriate places for external support.Looked up and verified user account information.Provided tech support to Wells Fargo employees.Provided support for CORE financial software.Provided support over phone, remote assistance, chat, and email.Documented issues and sent tickets when necessary.Transferred callers to appropriate places for external support.Looked up and verified user account information.
Des Moines, Ia
Inventoried and tagged IT equipment at client locations.Located and identified equipment such as workstations, servers, routers, and more.Traveled to surrounding states.Worked remotely and often independently.Met and dealt with clients in a polite and courteous manner.Often worked in a fast paced environment.Had to manage my own time and set hours.
Provided tech support to end users over phone and email.Provided support for internet connectivity, POTS, video, webhosting, router, and abuse issues.Documented issues and the actions taken to resolve them.Notified customers of outages and changes to their service.Made and sent tickets.Called customers back to follow up on issues. Forwarded them to the appropriate support staff and passed on the details of the issue when necessary. Interacted with a wide variety of customers, including local telephone companies.Checked logs for issues and information when available.
Interacted with a wide range of co-workers and customers.Met customer expectations in a high pressure and fast-paced environment.Accurately made transactions and maintained drawer.Received a yearly performance rating of exceeds expectations in 2011.
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Marcus Weigel is listed as Computer Support Technician.
Marcus Weigel is based in Ankeny, Iowa, United States.
Marcus Weigel has worked for Nationwide, Transcore, Wells Fargo, Compucom, and Netins.
You can use AeroLeads to view verified contact signals for Marcus Weigel, including work email, phone, and LinkedIn data when available.
Marcus Weigel holds Associate Of Science (A.S.), Information Technology And Network Administration from Des Moines Area Community College.
Marcus Weigel is listed with skills including 2012 Comptia A+ Certified.
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