Marcus Whittaker Email & Phone Number

Tampa, Florida, United States

As a Product Manager, Payments Fraud Solutions in Commercial Banking Solutions, I partner with key stakeholders to develop and execute the end-to-end approach for payment fraud protection solutions within Commercial Banking segments. The includes driving product promotion, education and, ultimately, adoption via our sales channels. Key activities include product strategy, industry trend and competitive analyses, commercialization, pricing, feature enhancement prioritization, and project… Show more As a Product Manager, Payments Fraud Solutions in Commercial Banking Solutions, I partner with key stakeholders to develop and execute the end-to-end approach for payment fraud protection solutions within Commercial Banking segments. The includes driving product promotion, education and, ultimately, adoption via our sales channels. Key activities include product strategy, industry trend and competitive analyses, commercialization, pricing, feature enhancement prioritization, and project tracking. All be done in close collaboration with colleagues across lines of business, product management, marketing, finance and CB client-facing teams. Show less

Tampa, Florida, United States

Member of the Transformation & Innovation team, leading the objectives andinitiatives related to reshaping the way Regulatory Operations does business. Project managed the deployment of the firmwide return-to-the-office program for all staff inDigital &; Platform Services (~6K Staff). Designed a program that combined addressing the firmwide standard Employee Opinion Survey (EOS) results and specialized Employee Sentiment poll opportunities. Designed and executed the first Culture… Show more Member of the Transformation & Innovation team, leading the objectives andinitiatives related to reshaping the way Regulatory Operations does business. Project managed the deployment of the firmwide return-to-the-office program for all staff inDigital &; Platform Services (~6K Staff). Designed a program that combined addressing the firmwide standard Employee Opinion Survey (EOS) results and specialized Employee Sentiment poll opportunities. Designed and executed the first Culture Hackathon focused onimproving the Hybrid Working experience and culture. Identified issues with stakeholder management within Global Regulatory Operations, researched different resolution tactics and executed a pilot to increase collaboration, sharing of information, and management of expectations seamlessly and timely. Show less

Tampa, Florida, United States

Looked to as a leader within the management role. Often leveraged for variousinitiatives and information finding. Constantly communicates best practices andfeedback openly. Managed a team of up to 6 CSAMs. Provided coaching, handled escalations, andmaintained service level agreements. Coordinated the partnership of product managers and trainers for an initiative designed to expedite the training of new CSAMS titled the Hire Ahead program;

Hampton, Virginia, United States

Graduated first in class at the Technical Training Institute.Handled projects given by higher ranking airmen and managed hazardous materialsand explosives on a daily basis.Received over 30 certificates throughout enlistment for volunteer work andtraining.Sustained a high level of attention to details due to extreme hazards in theenvironment and volatile working supplies.