Marcus Woolridge Email and Phone Number

Work on building servers cabinets for flight simulators with frequent travel.

Computer RepairSoldering and CircuitryRe-wiring and Motherboard diagnosis

Install servers, create backups for server computers, log in old and new servers for each post

I was responsible for repairing a wide variety of IT components like: PC’s, laptops,keyboards, motherboards, SSD’s, hard drives, monitors etc.

Provide customer service and minimal tech support solutions with the material they need for business. • Assisted Ally Bank customers with password reset and login challenges.• Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner.• Assist team members and provide support and solutions to customer queries to meet company objectives.• Maintain updated knowledge of company products and services to better provide customer support and service solutions.

• I perform scheduling and data entry into MS Outlook. I troubleshoot and repair PC hardware as well. • Accessed documented procedures, tools, and manuals to provide support.• Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.• Gathered customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary.• I was tasked with troubleshooting software issues and providing solutions to repair those issues. • I worked with Citrix Receiver predominantly. Windows 10, 7 & 8.1.• Elevate calls to appropriate support level as necessary.