Marcus Yu Email & Phone Number

Toronto, On, Ca

100 Wellington St. W

Toronto

- LAN/WAN Infrastructure• Designed and built Data Centers in Brampton, Zurich and Dubai by using MPLS, EIGRP/BGP, HSRP, VLAN, VTP;• Successfully re-infrastructure and upgraded Data Centers in Toronto and Shanghai;• Successfully completed network design and full implementation on LAN/WAN Projects by using Cisco 6500/4500 series Core switches, 7206 Routers, 2900 Routers, 3750X/2960S switches, Cisco ASA firewalls, Mcafee IPS sensors;• Managed to design, implement and manage load balancing solution in all regions by using F5 LTM and GTM mechanism on daily basis;• Successfully implemented remote VPN solution on Cisco ASA by different authentication requirements including MS certification, Token and SSL clientless.• Managed to deliver WAN optimization using Cisco WAAS WAE, WCCP compression unit WAN accelerator;• Provided completely design and implementation of admin and HSIA( Guest) network solutions for 100+ hotels.• Managed to design and implement wireless solutions on admin and HSIA networks for more than 60 hotels and regional offices.• Managed to re-design and completely implement network infrastructure change for more than 90 hotels for PCI compliance.- Tier 3 Technical Support • Consistently providing high quality technical support to 116 hotels and 6 data centers on daily basis;• Managed DNS, DHCP, AAA, Sniffer services using Cisco Radius, Solarwin Management tools;• Successfully provided highest quality management to helpdesk suite for daily troubleshooting. Rated #1 among the company for consecutively 5 years. • Manage to provide consistent timely on call technical support to 130+ hotels and offices globally.- Documentation & Training• Managed to create and upgrade various up-to-date technical documents, project reports and network diagrams.• Managed to provide professional training to hotel IT support and managers on annual basis.

Toronto, Canada Area

- IMAC Team Leader• Successfully provided large amounted IMAC queue daily management.• Outstandingly provided timely solution to massive escalations • Diligently monitoring caseload and managed to perform excellent workload assignments• Managed to provide 3rd level technical and organizational support - Asset Management• Managed to do 100% accurate daily order and receiving of hardware from various vendors and asset information updates. • Successfully managed to provide excellent data management on different databases. • Managed to generate various weekly and monthly asset reports based on client’s requests• Successfully fulfill various asset queries and information moderation required by UHN clients- Responsible for Installs, Moves, Adds and Changes of PCs, printers, thin clients and software.• Managed to complete daily IMAC cases thoroughly everyday. Successfully installed, moved and replaced 600+ HP/DELL PCs, 150+ various printers and 400+ thin clients;• Managed to install large amount of standard and none-standard software for more then 200 UHN users;- Project for MOEMAR, FMC, OPIS and other projects.• Providing 20+ outstanding project works for HP/SIMS;• Nicely organized project resources including co-workers, time schedules and hardware equipments;• Always managed to complete large scaled project ahead the timeline;• Providing outstanding technical support after the project completion;- Blackberry(wireless) support• Excellently providing strong technical support and troubleshooting on various blackberries for 150+ UHN users.- On-site support and desktop troubleshooting• Managed to provide excellent on-site technical support to 2000+ UHN PC users.• Managed to work with network team to perform timely network troubleshooting for all UHN users. - Technical documentation• Generated various technical documentation and troubleshooting logs for both IMAC and desktop support team

Singapore

- System Technical Support*Managed regional system technical Support on 40+ servers for BASF companies in 14 countries and regions over Asia Pacific area, Which was recognized by users as 'the best service ever provided in the field'.* Installed, configured and maintained Windows NT/2000, Linux and Unix Operating Systems for 13 servers; * Installed, configured and maintained 20+ Checkpoint firewall servers for 8 countries;* Installed, configured and maintained 13 proxy servers for over 2000 users;* Provided security patching, performance monitor, fault report, troubleshooting and upgrading to 40+ servers.- Network AdministrationSuccessfully provided network administration for 14 BASF Asia pacific companies:* Assigned trustee rights, created user file and log backup scripts, installed operating systems, network printers and administered security rights to serve approximately 800 users; * provided 1000+ VPN user administration on Nortel Contivity boxes;* Conducted installation of Novell Netware, lotus domino server, Sun workstation, Provider-1 management server, Cisco routers, switches and Nortel Passport Server;* Provided stable and smooth Internet service to over 2000 Asia Pacific Users;* Managed to work with local IT supporting teams on regional network restructure, lotus notes application design and web server performance monitor;* Managed network traffic logs backup and data storage.* Consulted with Vendors to troubleshoot network in 14 countries.- Data Analysis & DocumentationSuccessfully provided various requested data analysis and generated all related technical documents such as network traffic, server loading, Internet access and firewall logs.- User Training Successfully provided end user training and documentation for approximately 130 BASF staff.