Marcus A. Email & Phone Number

Palma, Illes Balears, Es

I am thrilled to introduce my new role as an independent Consultant at OmniAccess, a dynamic leader in the telecommunications sector. My primary focus is to provide specialized consultancy services aimed at elevating the quality of service and championing customer advocacy within OmniAccess and its affiliated entities.With a commitment to excellence, I am excited to leverage my expertise to enhance the overall service experience and strengthen customer relationships. Throughout this engagement, I am dedicated to upholding the highest professional standards and collaborating closely with the team to drive customer-centric strategies that contribute to OmniAccess' growth, quality of service and success.

Houston, Tx, Us

Applying my 20+ years of experience in technology, telecommunications, operational systems and management to support Speedcast's Global Engineering projects, global infrastructure and solutions.

Miami, Florida, Us

Brought in to help Royal Caribbean's IT Leadership in delivering, on time and within budget, a massively transformational digitalization strategy to this multi-billion dollar enterprise which is revolutionizing the cruising experience for passengers and crew worldwide.As part of my scope of activities with RCCL, I provided technical and managerial support in the migration of 40 vessels to a new Internet Café Management platform, XControl, on a multi-month rollout that had specialized teams conducting planning, quality control, training and implementations all over the world. We delivered the project on budget and before pressing deadlines and commitments.In addition, I had the distinct pleasure of helping coordinate the upgrade of Wi-Fi networks onboard several vessels with the largest having as many as 4K Access Points. During this process, I worked closely with state-of-the-art technologies from Aruba Networks and Cisco Systems along with their distinguished SMEs as we replaced Meru based wireless networks.Finally, I also had the opportunity of contributing to definitions of connectivity plans for private islands and cutting-edge technologies for location services involving BLE (Bluetooth Low Energy) for tracking and wayfinding applications along with modern facial recognition access control for staterooms on select venues.This was a fantastic experience to work with the latest and greatest technology and work with the very best professionals in their field.

Los Angeles, California, Us

Leading a geographically and technically diverse team of senior level engineers supporting multiple verticals of the maritime and land connectivity business of Global Eagle and its vast international and domestic customer base and operations.Responsibilities:Space Capacity Management Support: Gathering, processing and reporting on data metrics from customer commitments, bandwidth usage, trends, and network efficiency coupled with forecasting models for increase and decrease of global capacity needs year-round.Business Intelligence Reporting, Analytics and Dashboarding: Producing and fine-tuning intelligence and operational performance reports and dashboards deployed across multiple departments in the organization and customer facilities. Such outputs are typically provided via SiSense, Tableau, Shiptracker or custom made applications and/or reports. Network and Service Assurance Monitoring Systems’ Management: Proactively managing architectural system deployment, upgrades, and expansion of vital performance monitoring systems and SLA commitments in often technology agnostic implementations, throughout the organization. Specialized tool development and management: Managing all aspects related to Shiptracker/SiteTracker, bandwidth management, carrier level monitoring and a number of specific corporate and customer driven/required tools and systems.Overall Support to the Global Operations, Business Units, Finance and Engineering verticals: Leveraging in-house institutional knowledge, external consultants, and personal know-how and industry experience to assist corporate leaders in tackling critical initiatives in several segments of our day-to-day business. Our team is highly regarded as a mission-critical unit helping the organization navigate a competitive environment where customers are demanding more transparency, resilience, and availability of performance KPIs, Quality of Experience and Service Level Agreements with steep contractual penalties.

Miramar, Florida, Us

EMC, a Global Eagle Entertainment, Inc (NASDAQ:ENT) company.MIS develops and maintains satellite network capacity planning and traffic engineering tools, network performance metrics, and CIR/MIR bandwidth and SLA reporting tools while analyzing opportunities to reduce operational costs and increase network spectrum efficiency and overall quality of service.

Miramar, Fl, Us

MTN, Maritime Telecommunications Network, Inc, an EMC Company.Overseeing terrestrial and satellite capacity planning, forecasting, provisioning and optimization for MTN's Global Network.

Miramar, Fl, Us

Focused on Voice Quality, Profitability and Innovation for MTN’s extensive Global Voice Network. Directly responsible for over $28M in annual revenues in calling cards for crew and passengers.

Reston, Virginia, Us

Brought in to provide day-to-day and long term strategic & operational support to the NII Roaming Management Team; responsible for support in WCDMA/UMTS (3G) agreement negotiations and inter-carrier implementations covering all Nextel markets in Latin America.

Is

Brought in to design, build and lead the implementation of a new 3G CDMA Network and Roaming Agreements for the Cruise Ship Business; Charged with creating key partnerships with specialized vendors, carriers and CDMA operators in the USA and abroad.

Dallas, Tx, Us

Hired, trained and directly managed over 30 engineers and operations technicians rolling out mobile phone coverage to over 100 cruise ships in installations all over the world. Closely coordinated the logistics of material deliveries to each port of call, conducting customer-facing meetings and providing all required documentation to onboard officers, while leading employees and several subcontractors performing shipboard activities such as site surveys, running cabling (CAT5/CAT6/Fiber/Coax), determination of equipment location, service testing, compliance inspections and installation of dozens of cellular antennas throughout each vessel, often in service with passengers. Also provided strategic and tactical leadership in the areas of GSM/CDMA/2G/2.5G Network Deployment, Operations, International Roaming, Revenue Assurance and Software Development at Wireless Maritime Services; a $200+ Million joint venture between AT&T and SeaMobile Wireless promoting cellular coverage over VSAT onboard vessels.

Miramar, Fl, Us

Played a key role in the Network Engineering Operations of MTN’s V-SAT & IP Telecommunications Business; Brought several innovations and process improvements to the business; was typically assigned to mission critical projects leading to a track record of successful implementations and yearly promotions in recognition by Sr. Management for outstanding service and value delivered to customers.

Rio De Janeiro, Rio De Janeiro, Br

Brought in as part of a handpicked, referrals only, first team of local Engineers, Systems Analysts, Unix System Administrators and External Consultants to support Italian Project Managers in the launch a then new TDMA Cellular Network in Brazil;

Executive Scholars Program

Operations Management

Mba, Business Admin

B.S. Computer Science, Computer Science / Systems Analysis