Marcus N. Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Cheras, Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

I manage my Service Advisors and Job Controller. Planning daily task for technicians, assisting Service Advisors on customers. Assigning and prioritizing jobs for Technicians and Service Advisors. Processing accident repairs for customers, to provide briefing on hot alert vehicles to Technicians/Job Controller and Service Advisor everyday. Assist Service Manager and Dealer Principle in tasks.

Kuala Lumpur, Malaysia

Communication is key in a Service Advisor role. Am the face of the company and the brand itself, i do weekly planning for Service customers and also recall vehicle customers. Provide best the service to all my customers. Handling in and out calls, advising customers on repair job on vehicle. Preparing work order, inspect vehicle upon passing to the workshop. Prepare quotation and doing also billing.

Service and major repair on Volkswagen vehicles, i also have knowledge on claiming part warranty. Providing knowledge and guiding junior technicians on major repair jobs. Distributing and Quality check on vehicle.

As a junior technician and Parts Warehouse assistant, i have learn to repair Kia/Hyundai vehicles and also doing stock management. Handling in and out stocks and also maintaining company facebook page regarding social media and sales posting.