Marcus K. Email & Phone Number

San Francisco, CA, US

San Francisco, California, United States

San Francisco Bay Area

-Cultivated and managed various portfolios of nonprofit and higher education clients. -Achieved an 85+ NPS score.-Negotiated and secured revenue through strategic client relationship building and contract renewals.-Increased average client retention by 40% -Unlocked 35% additional revenue through strategic upselling and client retention strategies.Clients.

San Francisco Bay Area

-Client support expert dedicated to delivering exceptional customer relationships and experiences.-Established trusted advisor relationships with key customers.-Kept clients informed about site enhancements, new features, and product updates.-Successfully converted leads into sales and promoted contests and Direct Work design projects.-Served as the.

Oakland, California, United States

-Navigated a vast product catalog by leveraging institutional knowledge to educate others.-Mentored the client support team by coaching phone representatives, conducting call reviews via quality assurance protocols, and participating in weekly meetings with global teams to maintain consistency across all offices.-Resolved advanced client escalations.

Oakland

-Managed quality and structure for inbound clients at various stages of their design projects' life cycle.-Demonstrated patience and rapport building using superior phone skills, outstanding client relations, and problem resolution.- Managed an average NPS score of 80 and above. -Quickly promoted to resolutions lead after a short time as CSR.

San Francisco Bay Area

-Supported a high-volume inbound support team. -Performed training on a wide variety of companies that partnered with WorldPantry.-Screened calls for quality, active coaching during calls. -Mentored CSRs -Oversaw several high-value accounts, ensuring their corporate gifts were placed and fulfilled by our partner Hershey during the holiday season

San Francisco Bay Area

-Assisted customers in placing orders by phone across 90 different brands and products, as well as answering requests via email and live chat.- Partners included Clif Bar, Hershey, Torani, Traditional Medicinals, Celestial Seasonings and Organic India

San Francisco Bay Area

-High volume - low response lead generation-Closed 25 accounts to sell their products on UrthMarket.com.-Provided assistance to customers with subscription box questions and resolved issues quickly

San Francisco, CA

-As a founding member of the Client and Merchant Success team, I identified a significant gap in client retention and client education. I collaborated with other Account Executives to develop a business case for establishing this team. -Maintained a high average satisfaction rate and upheld an average response time of less than an hour from the first.

San Francisco, CA

-Expertly guided clients through product onboarding-Built rapport with decision-makers and business owners in a very short amount of time-Mentored and oversaw new sales associates- Maintained high-quality call scores exceeding monthly targets

San Francisco Bay Area

-Fundraised on the busy streets of San Francisco for organizations including ACLU, Lambda Legal and the Civil Liberties Union. - Perfected the ability to build rapport in a very short amount of time - Mentored and supervised other canvassers

Humboldt County, California.

Co-Founding member of "The Emerald Magazine", designed both layouts and photo spreads, as well as creating our first masthead.

Bachelor Of Arts (B.A.) Journalism And Media Studies, Journalism

General