Marcus Cortez Email and Phone Number
Marcus Cortez work email
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Marcus Cortez personal email
Experienced Professional with over 10 years of comprehensive knowledge of IT systems and Administration with experience in leveraging that knowledge to lead multiple projects and initiatives to elevate our technical standards and positioning to satisfy the needs of our stakeholders and users alike.
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Desktop Engineer And Executive Support SpecialistElara CaringDallas, Tx, Us -
It Business Automation & Integrations EngineerElara Caring Mar 2024 - PresentDallas, Texas, Us
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Desktop Engineer & Executive Support SpecialistElara Caring Oct 2022 - Mar 2024Dallas, Texas, Us
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System Support Specialist IiiDallas College Sep 2018 - Jul 2022Dallas, Tx, Us• Collaborate with facility specialists, engineers, and other stakeholders to design, construct, and roll out managed systems.• Facilitate and Improve OS Deployment processes and procedures in both Physical and Virtual environments across the district.• Collaborate with executive team to define business requirements and systems goals.• Documented system configuration, mapping and processes.• Verified compliance with applicable performance metrics and compatibility expectations.• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components. -
System Support Specialist IDallas College Nov 2016 - Sep 2018Dallas, Tx, Us• Resolved computer and system networking problems to maintain user productivity.• Maintained documentation and resources regarding problem resolution for reference in future instances.• Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.• Monitored hardware, software and peripheral performance against organizational expectations.
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Campus Technology AssistantPlano Isd Mar 2015 - Sep 2016Plano, Texas, Us- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.- Configured hardware, devices, and software to set up workstations for employees.- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions. -
Service Desk TechnicianFujitsu Network Communications Jul 2014 - Mar 2015Richardson, Texas, Us- Responded to user operational issues with desktop computers, laptops, and mobile electronic devices to enable problem resolution.- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.- Engaged in user support interactions via telephone, chat, and email platforms. -
Audio Visual TechnicianAddison Improv Comedy Club Jun 2013 - Jan 2015Addison, Tx, Us- Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime, as well as provided customers, guest, and performers with any assistance they needed. -
Technical Support AssociateTelvista Inc. Feb 2014 - Sep 2014Dallas, Texas, Us- Supported customers having technical issues with their voice, video, and data equipment in a timely and professional matter, as well as provided assistance for networking for other companies using our services. -
Desktop Support/ Administrative AssistantS. & S. Energy Solutions Co. Jul 2012 - Feb 2014- Designed electronic file systems and maintained electronic and paper files, handled all media.- Developed spreadsheets, faxed reports and organized files
Marcus Cortez Skills
Marcus Cortez Education Details
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East Texas A&M UniversityTechnology Management -
University Of North TexasInformation Technology And Media Innovation
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Dallas CollegeManagement And Supervision
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Dallas CollegeLiberal Arts And Sciences/Liberal Studies
Frequently Asked Questions about Marcus Cortez
What company does Marcus Cortez work for?
Marcus Cortez works for Elara Caring
What is Marcus Cortez's role at the current company?
Marcus Cortez's current role is Desktop Engineer and Executive Support Specialist.
What is Marcus Cortez's email address?
Marcus Cortez's email address is mc****@****ccd.edu
What schools did Marcus Cortez attend?
Marcus Cortez attended East Texas A&m University, University Of North Texas, Dallas College, Dallas College.
What skills is Marcus Cortez known for?
Marcus Cortez has skills like Hardware Support And Troubleshooting, Mac And Pc Deployment Expert, Computer Diagnostics And Repair, Exceptional Telephone Etiquette, Accomplished With Mobile Devices, Operating Systems, Technical Support, Computer Networking, Mac, Network Administration, Os X, Operating System Administration.
Who are Marcus Cortez's colleagues?
Marcus Cortez's colleagues are Kristen Mcguire, Leann Robinson, Tikisha Davis, Pamela Shipley, Kelsey Griffin, Ada Acevedo Tavarez, Morgan Gopalan.
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