Marcus Armstead Email & Phone Number

Upper Marlboro, MD, US

Washington, DC, US

Collaborate with team members to support office staff, both on-premises and remotely.Maintain, upgrade, and troubleshoot server infrastructure across on-premises and cloud environments.Manage the installation and maintenance of server hardware, applications, and configurations.Administer on-premises Active Directory and Azure AD, including GPO.

Washington, DC, US

Lead and Managed 6 service desk techniciansPOC and dedicated IT support for all the C level executives, SeniorExecutive Staff, Department Chiefs and Chief Deputy DirectorsProvided SLA and KPI reports to Federal Counterparts to ensure servicedelivery and contractual agreements satisfactionPerformed Quality Assurance assessments of resolved incident.

Washington, DC, US

• POC and dedicated IT support for all the C level executives, Senior Executive Staff, Department Chiefs and Chief Deputy Directors
• Responsible for ticketing reports; provided data to Federal Stakeholders to ensure service delivery
• Performed Quality Assurance assessments of resolved incident tasks
• Conducted all IT training and onboarding for Service Desk technicians
• Managed Active Directory Users and Groups
• POC for all IT System Deployment recommendations for end users

Seattle, WA, US

Leads projects to deploy, maintain, and expand the physical network infrastructure at AWS data centersResponsible for configuring and deployment of network hardwarePatched and routed CAT5e, CAT6 and Fiber Optic cablesWorking with vendors on large-scale cabling deploymentsManaging multiple projects simultaneouslyLinux administration and Linux+.Scripting.

Washington, DC, US

IT Infrastructure, Asset and Mobile Device management Responsible for Group Policy, Organizational Units, maintenance and support of end user accountsResponsible for creation and maintain end user accounts in 0365 Admin Center Dedicated Support for proprietary Cerner applications for Nursing and Doctor Staff and faculty Supported and maintained hardware.

Washington, DC, US

IT Infrastructure, Asset and Mobile Device management Responsible for assessing IT organizational needs and implementing systems to fulfill corporate requirementsResponsible for planning and leading Large IT projects, ascertaining and managing internal/ external resources for project fulfillmentDedicated Support for All VIP Users including C-Level.

Falls Church, VA, US

Configured & Managed over 4000+ IP Video Cameras, IP Gateways and User AccountsConfigured DHCP reservation pool for IP Cameras DevicesProvided Tier II & III support for all network or device issuesResponsible for resolving all video troubleshooting cases created in Microsoft CRMResponsible for providing support for Installation/Service technicians in the.

Armonk, New York, NY, US

Supported 2000+MAC OSX & Windows usersManaged 2000+ users accounts and Security Group privileges via Active Directory central management consoleManaged 2000+ users VOIP accounts Administrator of Inventory Asset database Wisetrack for all machines all equipment Managed VPN accounts for end users, certificate based Cisco VPNManaged DHCP and GhostCast Image.

Bethesda, MD, US

Supported scientists and scientific researchers in lab environment using MAC OSX from 10.4-10.9 and Windows based machine using Windows XP- 7Supported over 100 different scientific applications and utilized by scientific researches to analyze data from experiments Performed desktop deployments which included but not limited to mapping network drives.

Cisco Certified Network Associate

Comptia Network +

Cisco Certified Entry Level Network Technician, System, Networking, And Lan/Wan Management/Manager

Radio & Television Broadcasting Certifications, Radio Broadcasting