Marcus Armstead Email & Phone Number

Upper Marlboro, Md, Us

Washington, Dc, Us

Collaborate with team members to support office staff, both on-premises and remotely.Maintain, upgrade, and troubleshoot server infrastructure across on-premises and cloud environments.Manage the installation and maintenance of server hardware, applications, and configurations.Administer on-premises Active Directory and Azure AD, including GPO management.Ensure network connectivity and uptime for smooth office operations.Perform security compliance checks on endpoints, networks, and emails, adjusting security settings as needed.Support end-user desktops and laptops, ensuring standardized operation.Oversee network monitoring and security, including program installation and compliance.Assist in monitoring and addressing network and system vulnerabilities.Standardize operating system images across the organization.Streamline onboarding and software deployment for both local and remote staff.Implement and enforce network policies and procedures.Demonstrate excellent communication and task management skills.Create support documentation using Visio, SmartDraw, Lucid Charts, and Microsoft Office.Manage VMware, Windows, and Linux/Unix operating systems.Undertake additional tasks as assigned.

Washington, Dc, Us

Lead and Managed 6 service desk techniciansPOC and dedicated IT support for all the C level executives, SeniorExecutive Staff, Department Chiefs and Chief Deputy DirectorsProvided SLA and KPI reports to Federal Counterparts to ensure servicedelivery and contractual agreements satisfactionPerformed Quality Assurance assessments of resolved incident tasksConducted all IT training and onboarding for Service Desk techniciansConfigured and Managed Service Now Dashboards and GUI for ServiceDeskResponsible for interviewing all potential hireesManaged Active Directory Users and GroupsPOC for all IT System Deployment recommendations for end usersConfigured, Managed and provided Administration for all mailing groupsfrom resource accounts to Function Accounts to Distribution ListsIn charge of Inventory and Asset ManagementWebEx and Zoom meeting Subject Matter ExpertResident Apple and iOS device Subject Matter ExpertDedicated POC for MDM Maas360/Microsoft Azure IntunePOC for all Vendor collaboration effortsResponsible for training of technicians Responsible for technicl writing - creating SOP's and KB articles for OCIO

Washington, Dc, Us

● POC and dedicated IT support for all the C level executives, Senior Executive Staff, Department Chiefs and Chief Deputy Directors● Responsible for ticketing reports; provided data to Federal Stakeholders to ensure service delivery● Performed Quality Assurance assessments of resolved incident tasks● Conducted all IT training and onboarding for Service Desk technicians● Managed Active Directory Users and Groups● POC for all IT System Deployment recommendations for end users● Configured, Managed and provided Administration for all mailing groupsfrom resource, function accounts and distribution lists● Inventory and Asset Management● WebEx and Zoom meeting Subject Matter Expert● Mac OS & Device Support● Dedicated POC for MDM Maas360/Microsoft Azure Intune

Seattle, Wa, Us

Leads projects to deploy, maintain, and expand the physical network infrastructure at AWS data centersResponsible for configuring and deployment of network hardwarePatched and routed CAT5e, CAT6 and Fiber Optic cablesWorking with vendors on large-scale cabling deploymentsManaging multiple projects simultaneouslyLinux administration and Linux+.Scripting skills - Bash, Python, Perl, RubyWorking closely with Network Engineering, Technical Program Managers, and other stakeholders to deliver projectsDesigning the physical network topology for interconnections Responsible for troubleshooting network and cabling infrastructure issuesMigrating networks in live environmentsCoordinating operations with other Data Center teamsWorked in Data Center environment Seeking out ways to improve yourself and improve the processes and systems we use

Washington, Dc, Us

IT Infrastructure, Asset and Mobile Device management Responsible for Group Policy, Organizational Units, maintenance and support of end user accountsResponsible for creation and maintain end user accounts in 0365 Admin Center Dedicated Support for proprietary Cerner applications for Nursing and Doctor Staff and faculty Supported and maintained hardware and application in ER and OR environmentCoordinated with Doctors, Registered Nurses and various healthcare professionals to identify support issues and needsManaged and maintained Zebra mobile hardware for patient healthcareUtilized Solarwinds for node/server monitoring and maintenance Responsible for maintaining and updating Knowledge Based ArticlesResponsible for compliance of sever security patching and updating McAfee EPO Encryption Server and endpoint managementMaintained NTSF Network Share Drives for Intra and interdepartmental useResponsible for imagining, encrypting and deployment of laptops and desktopUtilized Remedy ticketing system Provided remote onsite deskside support to all healthcare professionals and end users

Washington, Dc, Us

IT Infrastructure, Asset and Mobile Device management Responsible for assessing IT organizational needs and implementing systems to fulfill corporate requirementsResponsible for planning and leading Large IT projects, ascertaining and managing internal/ external resources for project fulfillmentDedicated Support for All VIP Users including C-Level ExecutivesResponsible for vendor coordination and overseeing projects driving them to closure Managed contractors and provided Quality Assurance POC for any escalations regarding Network connectivity and outages (Wireless ,VOIP and LAN/WAN)Responsible for maintaining and updating Knowledge Based ArticlesResponsible for topology design and maintaining Wireless WAP network McAfee EPO Encryption Server and endpoint managementCreated and maintained NTSF Network Share Drives for Intra and interdepartmental useManaged Inventory and installation of all Network and Home Printers

Falls Church, Va, Us

Configured & Managed over 4000+ IP Video Cameras, IP Gateways and User AccountsConfigured DHCP reservation pool for IP Cameras DevicesProvided Tier II & III support for all network or device issuesResponsible for resolving all video troubleshooting cases created in Microsoft CRMResponsible for providing support for Installation/Service technicians in the field; Network/ TechnicalSupport ResourceConfigured PAT on switches for Port ForwardingConfigured and managed Cisco Enterprise Level Routers and SwitchesResponsible for creating Service Orders for service disruptionResponsible running Daily Reports for ALL failed IP communication with Gateway, Camera DeviceStatuses, User Account StatusesSingle Technical Resource and Point of Contact for Technical Support for the entire Kastle Systemsmiseducation and failed expectations.Conducted thorough remote training for all new and existing Kastle Video subscribersProject Management pooling resources together such as subcontractors, technicians, account manager to facilitate customer requests and or projects

Armonk, New York, Ny, Us

Supported 2000+MAC OSX & Windows usersManaged 2000+ users accounts and Security Group privileges via Active Directory central management consoleManaged 2000+ users VOIP accounts Administrator of Inventory Asset database Wisetrack for all machines all equipment Managed VPN accounts for end users, certificate based Cisco VPNManaged DHCP and GhostCast Image Servers Responsible for managing and troubleshooting all network printers Managed Sophos Safeguard Encryption Enterprise Console Responsible for configuring, deploying and managing mobile devices for domestic and international useDecrypted, Encrypted machines, performed detailed troubleshootingPatched and Activated LAN Drops on switches in network infrastructure Configured and managed Cisco Enterprise Level Routers and SwitchesConfigured bridges and assigned static I.P. addresses for Polycom VTC units for domestic and international conferencing Designed layout for WAPs infrastructure on each floor and installed based on coverage need, amount of users and distance Perform desktop deployments which included but not limited to mapping network drives, adding user in proper security group in ADM, installing Microsoft office suites, mapping and installing printers, and installing any applications specifiedScheduled and set up WebEx video conferences for training and end user to end user collaborationRemotely troubleshoot users via VNC and Bomgar Performed Deskside tier II & III duties when necessary, responsible for all escalations Responsible for routing tickets in Service Now to level II Desktop support personnel

Bethesda, Md, Us

Supported scientists and scientific researchers in lab environment using MAC OSX from 10.4-10.9 and Windows based machine using Windows XP- 7Supported over 100 different scientific applications and utilized by scientific researches to analyze data from experiments Performed desktop deployments which included but not limited to mapping network drives, adding user in proper security group in ADM, installing Microsoft office suites, mapping and installing printers, and installing any other scientific applications requested by user’s supervisor, or user themselvesDeployed re-imaged and brand new machines to new lab members windows 7 and MAC based desktops and laptopsManaged user accounts through Active Directory Management ConsoleUsed ticketing system Service Now to thoroughly notate work performed on machines currently experiencing issuesImaged, Wiped, Decrypted, Backed up, Encrypted all machines I performed heavy troubleshooting on I.e. fixed registry errors, fixed corrupted kernel files, corrupted Operating SystemsRemotely troubleshot customers scientific applications and machines using Bomgar Patched and Activated LAN Drops on switches located in server closets for users who did not have active data connectionsInstalled and troubleshot networks printers and poster printers, both dual functionality, color laser jet as well as black and whiteRoutinely performed manual backups of unbootable machines by taking harddrive out of machine and using a sled interface to copy the data to the networkEncrypted and Decrypted every laptop machine I deployed or troubleshotWas responsible for wiping and inventorying all old machinery that belonged to the NIH with the National Center for Cancer Research and contacting the right personnel to pick up newly wiped equipment

Cisco Certified Network Associate

Comptia Network +

Cisco Certified Entry Level Network Technician, System, Networking, And Lan/Wan Management/Manager

Radio & Television Broadcasting Certifications, Radio Broadcasting