Demarcus Artis Email & Phone Number

Fairfiax, Va

Decatur, Georgia, United States

Specialize in original song production and curating quality music mixes for various agencies, inclusive of lifestyle, fashion, and fitness industries.

Fairfax, Virginia

Servarus Systems makes employee benefits administration easy and instills confidence in its customers by fixing costly errors caused by legacy systems and by helping customers maintain the high standards they have established for their companies.• Lead contact for Kaiser Permanente - Mid-Atlantic; Managed the Administrator Online Enrollment Tool covering approximately 2,150 companies (400K+ employees).• Utilized CMS and PM software (iMeet Central), to manage full-cycle completion of multiple projects.• Partnered with Brokers, software engineers, and Kaiser’s analytical team on strategic and tactical projects.• Proactively audit discrepancy files flagging inconsistencies between enrolled members and billing resulting in increased client rapport.

Greater Chicago Area

• Organized, built, and facilitated new hire training programs with classes of up to 40 specialists per week, as well as handled recurring compliance refresher trainings.• Analyzed performance and compliance data to enhance and create training materials for the Operations Center and new hires using the ADDIE model.• Solely delivered 500+ hours of effective training (PowerPoints, refresher tests, handouts, forums, etc.) within the fiscal year.Avant is a hybrid-model marketplace lending platform that is lowering the costs and barriers of borrowing for consumers. Through the use of big data and machine-learning algorithms, the company offers a unique and highly customized approach to streamlined credit options. At its core, Avant is a tech company that is dedicated to creating innovative and practical financial products for all consumers.Loans through Avant are available in 46 U.S. states, and the United Kingdom. Find out more at www.avant.com.

Greater Chicago Area

• Monitored inbound and outbound communication of 35 specialists per week to ensure compliance and identify any inconsistencies within loan origination and servicing.• Ranked top 4 in total performance and received a total performance score (TPS) of 98.83%, month-over-month in Q1 of 2015, resulting in a decrease in consumer complaints.

Greater Chicago Area

• Maintained above benchmark QA scores from communicating with customers via phone, email and chat. Recognized for multiple weeks of 100% QA scores.• Received experience in processing loans, taking payments, customer service, and collecting debts according to state and federal laws.

Wilson, North Carolina

• Trained and assisted new store team members and reported the Store Team Lead; manage a team of approximately 10 members per shift.• Set performance standards for new team members' tasks by providing ongoing coaching and development resulting in 10% customer satisfaction score increase.• Cross-trained for sales-floor, electronics, stock room, and building product shelving.

Chapel Hill, Nc

• Completed data management, drafted and edited short office memos by using Microsoft ExcelSpreadsheet, PowerPoint, Word, and Publisher applications.• Assisted with planning and promotion of colloquiums each week in the semester by communicating with professors of other universities across the US.