Marcus Scott Email and Phone Number
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Marcus Scott personal email
Marcus Scott phone numbers
As a CCaaS Consultant with a robust IT background and extensive expertise in AI and chatbot technologies, I bring over a decade of experience in driving transformative AI implementations and delivering unparalleled technical support. My focus is on crafting innovative and reliable contact center solutions tailored to meet the unique needs of diverse clients. With a deep understanding of emerging technologies, I leverage my technical acumen to enhance operational efficiency and improve customer experiences.My proven track record in project management includes leading cross-functional teams, training staff, and navigating complex technical challenges. I excel in troubleshooting time-sensitive issues, managing configurations, and overseeing critical technical functions, all while ensuring complete customer satisfaction. I am committed to fostering collaboration among stakeholders and aligning strategic initiatives to drive continuous improvement and organizational excellence.You can reach me at Marcus.scott@outlook.com.
Transporeon
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It Project ManagerTransporeon Oct 2024 - PresentUlm, Baden-Württemberg, De
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Ccaas ConsultantInsite Managed Solutions Jan 2024 - Jun 2024Cape Coral, Florida, Us -
Genesys Application TrainerSky Systems, Inc. (Skysys) Mar 2023 - Feb 2024Raleigh, North Carolina, Us• Genesys Application Trainer, specializing in designing and delivering training programs for contact center teams.• Proven track record of training individuals and teams on Genesys contact center solutions, including routing, IVR, chat, and voice capabilities.• Designed, developed, and updated comprehensive training programs tailored to Genesys applications while considering the specific needs and objectives of the organization.• Excellent communication and presentation skills, with the ability to convey complex technical concepts in an understandable manner.• Proficient in creating training materials, documentation, and e-learning modules for Genesys applications.• Collaborated with cross-functional teams, including IT, operations, Project managers, and contact center management, to ensure training programs align with organizational objectives. -
Ai Implementation For Fiserv RemoteAperia 2022 - 2023Dallas, Tx, Us• Performed rigorous research on upcoming technologies, application design, and other cutting- edge applications. Delivered well-received reporting on new software opportunities.• Upheld the highest standards of productivity throughout configurations and implementations.• Delivered essential input in managing and servicing SQL and other databases, all while demonstrating exceptional skill in integrating AI models with SQL databases. -
It Support Epic Tdr Advent Health ApopkaBrooksource 2022 - 2022Indianapolis, Indiana, Us• Mastered Epic TDR to ensure the smooth implementation of TDR solutions in a healthcare environment. Uncovered opportunities to improve workflow in a high-stress workplace.• Increased knowledge of Oracle database administration tasks, the Kore.ai platform for conversational AI solutions, natural language processing, machine learning techniques, and much more. Collaborated with senior leadership to influence high-level implementation decisions. -
Conversational Ai Support EngineerFourteen Ip 2021 - 2022Wigan, Lancashire, Gb• Participated in and built best-in-class IVR call center platforms for industry-leading companies like Hilton, Marriott, Gaylord, Ritz-Carlton, Swan, and Dolphin hotels at Disney World. Ranked at the very top of all support engineers within a large organization.• Standardized configurations, migrations, patch updates, patch installs, and releases to increase organizational coordination; adhere to strict corporate policies and standards. -
Technical Support EngineerFlame Boss 2018 - 2021• Provided exemplary support using excellent knowledge of operating systems and technical software applications. Optimized customer service and improved overall client loyalty.
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Information Technology Service DeskAdventist Health Systems 2018 - 2018
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Lead Technical Support SpecialistMicrotek 2013 - 2018
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Finance SpecialistWyndham Vacation Ownership Aug 2013 - Jul 2015Orlando, Fl, Us -
Pastry ChefMccormick & Schmick'S Feb 2004 - Jul 2013Houston, Texas, Us
Marcus Scott Skills
Marcus Scott Education Details
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The University Of AlabamaChild Development Psychology -
Evolve Security AcademyCybersecurity
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Alabama A&M UniversitySociality
Frequently Asked Questions about Marcus Scott
What company does Marcus Scott work for?
Marcus Scott works for Transporeon
What is Marcus Scott's role at the current company?
Marcus Scott's current role is CaaS Consultant | AI & Chatbot Solutions Expert | Transforming Contact Centers with Innovative Self-Service & Omni-Channel Technologies | IT Project Manager.
What is Marcus Scott's email address?
Marcus Scott's email address is ma****@****nip.com
What is Marcus Scott's direct phone number?
Marcus Scott's direct phone number is +163071*****
What schools did Marcus Scott attend?
Marcus Scott attended The University Of Alabama, Evolve Security Academy, Alabama A&m University.
What skills is Marcus Scott known for?
Marcus Scott has skills like Customer Service, Technical Support, Management, Troubleshooting, Call Centers, Lan Wan, Routers, Leadership, Training, Networking, Project Management, System Deployment.
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