It Project Manager
Current
Oct 2024 - Present
AeroLeads people directory · profile
Marcus Scott Email & Phone Number
CaaS Consultant | AI & Chatbot Solutions Expert | Transforming Contact Centers with Innovative Self-Service & Omni-Channel Technologies | IT Project Manager
at
Transporeon
1 work email found
@fourteenip.com
1 phone found area 630
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
CaaS Consultant | AI & Chatbot Solutions Expert | Transforming Contact Centers with Innovative Self-Service & Omni-Channel Technologies | IT Project Manager
Location
Apopka, Florida, United States
Who is Marcus Scott? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Marcus Scott is listed as CaaS Consultant | AI & Chatbot Solutions Expert | Transforming Contact Centers with Innovative Self-Service & Omni-Channel Technologies | IT Project Manager at Transporeon, based in Apopka, Florida, United States. AeroLeads shows a work email signal at fourteenip.com, phone signal with area code 630, and a matched LinkedIn profile for Marcus Scott.
Marcus Scott previously worked as IT Project Manager at Transporeon and CCaaS Consultant at Insite Managed Solutions. Marcus Scott holds Master'S Degree, Child Development Psychology from The University Of Alabama.
Company email context
Email format at Transporeon
This section adds company-level context without repeating Marcus Scott's masked contact details.
{first}.{last}@fourteenip.com
86% confidence
AeroLeads found 1 current-domain work email signal for Marcus Scott. Compare company email patterns before reaching out.
Profile bio
About Marcus Scott
As a CCaaS Consultant with a robust IT background and extensive expertise in AI and chatbot technologies, I bring over a decade of experience in driving transformative AI implementations and delivering unparalleled technical support. My focus is on crafting innovative and reliable contact center solutions tailored to meet the unique needs of diverse clients. With a deep understanding of emerging technologies, I leverage my technical acumen to enhance operational efficiency and improve customer experiences.My proven track record in project management includes leading cross-functional teams, training staff, and navigating complex technical challenges. I excel in troubleshooting time-sensitive issues, managing configurations, and overseeing critical technical functions, all while ensuring complete customer satisfaction. I am committed to fostering collaboration among stakeholders and aligning strategic initiatives to drive continuous improvement and organizational excellence.You can reach me at Marcus.scott@outlook.com.
Listed skills include Customer Service, Technical Support, Management, Troubleshooting, and 25 others.
Current workplace
Marcus Scott's current company
Company context helps verify the profile and gives searchers a useful next step.
11 roles · 13 years
Marcus Scott work experience
A career timeline built from the work history available for this profile.
Ccaas Consultant
Jan 2024 - Jun 2024
Genesys Application Trainer
- Genesys Application Trainer, specializing in designing and delivering training programs for contact center teams.
- Proven track record of training individuals and teams on Genesys contact center solutions, including routing, IVR, chat, and voice capabilities.
- Designed, developed, and updated comprehensive training programs tailored to Genesys applications while considering the specific needs and objectives of the organization.
- Excellent communication and presentation skills, with the ability to convey complex technical concepts in an understandable manner.
- Proficient in creating training materials, documentation, and e-learning modules for Genesys applications.
- Collaborated with cross-functional teams, including IT, operations, Project managers, and contact center management, to ensure training programs align with organizational objectives.
Mar 2023 - Feb 2024
Ai Implementation For Fiserv Remote
- Performed rigorous research on upcoming technologies, application design, and other cutting- edge applications. Delivered well-received reporting on new software opportunities.
- Upheld the highest standards of productivity throughout configurations and implementations.
- Delivered essential input in managing and servicing SQL and other databases, all while demonstrating exceptional skill in integrating AI models with SQL databases.
2022 - 2023
~1 yr
It Support Epic Tdr Advent Health Apopka
- Mastered Epic TDR to ensure the smooth implementation of TDR solutions in a healthcare environment. Uncovered opportunities to improve workflow in a high-stress workplace.
- Increased knowledge of Oracle database administration tasks, the Kore.ai platform for conversational AI solutions, natural language processing, machine learning techniques, and much more. Collaborated with senior.
2022 - 2022
Conversational Ai Support Engineer
- Participated in and built best-in-class IVR call center platforms for industry-leading companies like Hilton, Marriott, Gaylord, Ritz-Carlton, Swan, and Dolphin hotels at Disney World. Ranked at the very top of all.
- Standardized configurations, migrations, patch updates, patch installs, and releases to increase organizational coordination; adhere to strict corporate policies and standards.
2021 - 2022
~1 yr
Technical Support Engineer
Flame Boss
- Provided exemplary support using excellent knowledge of operating systems and technical software applications. Optimized customer service and improved overall client loyalty.
2018 - 2021
~3 yrs
Information Technology Service Desk
Adventist Health Systems
2018 - 2018
Lead Technical Support Specialist
Microtek
2013 - 2018
~5 yrs
Finance Specialist
Aug 2013 - Jul 2015
Pastry Chef
Feb 2004 - Jul 2013
3 education records
Marcus Scott education
Master'S Degree, Child Development Psychology
The University Of Alabama
Evolve Security Certified Professional, Cybersecurity
Evolve Security Academy
Master'S Degree, Sociality
Alabama A&M University
FAQ
Frequently asked questions about Marcus Scott
Quick answers generated from the profile data available on this page.
What company does Marcus Scott work for?
Marcus Scott works for Transporeon.
What is Marcus Scott's role at Transporeon?
Marcus Scott is listed as CaaS Consultant | AI & Chatbot Solutions Expert | Transforming Contact Centers with Innovative Self-Service & Omni-Channel Technologies | IT Project Manager at Transporeon.
What is Marcus Scott's email address?
AeroLeads has found 1 work email signal at @fourteenip.com for Marcus Scott at Transporeon.
What is Marcus Scott's phone number?
AeroLeads has found 1 phone signal(s) with area code 630 for Marcus Scott at Transporeon.
Where is Marcus Scott based?
Marcus Scott is based in Apopka, Florida, United States while working with Transporeon.
What companies has Marcus Scott worked for?
Marcus Scott has worked for Transporeon, Insite Managed Solutions, Sky Systems, Inc. (Skysys), Aperia, and Brooksource.
How can I contact Marcus Scott?
You can use AeroLeads to view verified contact signals for Marcus Scott at Transporeon, including work email, phone, and LinkedIn data when available.
What schools did Marcus Scott attend?
Marcus Scott holds Master'S Degree, Child Development Psychology from The University Of Alabama.
What skills is Marcus Scott known for?
Marcus Scott is listed with skills including Customer Service, Technical Support, Management, Troubleshooting, Call Centers, Lan Wan, Routers, and Leadership.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial