Marcus Benedict Email & Phone Number

Mason, Mi, Us

Cloud Infrastructure Engineer with a focus on Azure.• PowerShell• Terraform• Azure Stack HCI• Cloud Cost Evaluation• SAP in Azure

Mason, Mi, Us

• Azure Automation Team Lead• Pacemaker within SAP Hana Environment• SAN migrations• PowerMax• PowerStore• SRM - Planning, configuration, testing and automation.• Zerto - Planning, configuration, testing and automation.• Cisco MDS

Mason, Mi, Us

• Managing a vSphere Environment with 4 vCenters, 250 ESXi Hosts and 5000+ VMs both Windows and Linux.• VMware 5.5 - 6.7 Installation, Configuration, Management, Optimize and Scale• Managing UCS infrastructure with UCS Central and UCS Manager. Including but not limited to deploying and updating Fabric Interconnects (FIs), configuring Service Profile Templates, deploying and updating blades.• Windows Server 2003 - 2019 Installation, Configuration, Optimization and Troubleshooting• PowerShell Automation (TSync, Linux Deployment)• SAP Hana OS Deployment on RHEL 7 and SUSE 15 within a VMware environment in a High Availability Setup. ECC and BW• SAP Hana OS Deployment on RHEL 7 and SUSE 15 in a physical Dell EMC VMax All Flash and Cisco UCS environment. ECC, BW and APO. Both on prem and in Azure.• Working with disaster recovery to test DR plans supporting all tiers of a data center including SAP • RHEL Satellite 6 deployment and configuration. Client management.• SUSE Manager deployment and configuration. Client management.• Automated host deployment using AutoYast and SUSE Manager• SUSE Enterprise Linux 11 and 12 - Troubleshooting, AD integration and automated deployment• CentOS7 and RHEL7 - Troubleshooting, AD integration and automated deployment• AIX and HP UX• Puppet Enterprise• Developed trainings to deliver to team members. Topics including Linux and Cisco UCS Domain Deployment.• Work with project managers to identify issues holding projects back and looking for solutions to move forward.• Follow ITIL standards for documenting and getting changes approved.• Configuring and deploying iTop as a CMDB. Creating and leading training on how to use iTop to improve documentation of assets.• Onboard new employees bringing them up to speed on current company policies and procedures.

Lansing, Mi, Us

Provide Tier 4 support to employees and customers. • Identified and solved ongoing difficult technical issues. • Troubleshoot KVM/Xen Parent Issues. • ICSCI Backup Troubleshooting. • Performance Tuning (RHEL/CentOS) • Outgoing Spam Issues • Barracuda Spam Filter Configuration/Optimization • Liquid Web API • WHM/cPanel UAPI • Write custom bash and php script to assist with daily tasks. • Provisioning and workflow troubleshooting. • Custom RPMs

Lansing, Mi, Us

Help new and existing employees be all they can be.• Assist employees with difficult technical issues as well as any personal things they may be struggling with. • Attend and maintain an active presence in monthly department meetings. • Build, design and deploy tools used internally to make the goals of team easier to achieve.• Evaluate newly hired support administrators work to ensure policy was being followed and their quality of work was meeting standards. • Identify employee strengths and weaknesses to create a development plan to get them on track.• Lead and assist in meetings to provide employees with constructive feedback. • Maintain documentation on employees current status to report to upper management. • Participate in available technical training to expand and reinforce my current skill set.

Lansing, Mi, Us

Provide heroic support via phones, email or chat. Daily tasks would change based on customer needs including but not limited to the following. • Bash Scripting • CentOS / RHEL• cPanel / WHM * DNS• Email (Client / Server) • End clients. (Windows, MAC, Linux, Android, IPhone)• LAMP Stack troubleshooting and configuration of all components. • Networking• Plesk• Wordpress

Deerfield, Il, Us

• Maintain photo printing equipment.• Maintain and assist with customer KIOSK machines.• Process orders as necessary.• Assist other team members as needed.

Englewood, Co, Us

• Conduct site surveys - determine the best positioning of equipment for strongest signal reception.• Satellite installation and configuration.• On site troubleshooting.• Coaxial (RG-6) cable termination• Customer education on system use.• Maintain van inventory and tools.

• Deployed and managed Linux, Apple and Windows desktops and servers. • Maintained documentation on procedures and methods for future reference. • Provided network and desktop support for 3 locations with over 200 staff and students.

Internship• Repairing and configuring wireless network. • Repaired and supported Windows XP clients. • Setting up a web filter to manage and enforce web usage policies. • Worked with administration to plan infrastructure upgrades.

Certificate Of Completion, Information Technology

High School