Marcus Blackmon Email & Phone Number

Ridgefield Park, NJ

Project Management- Main contact for any related AV/VC projects or new technology- Responsible for design and implementation of AV specifications- Develop AV standards to better suit user experience- Negotiate Bill of Materials and Scope of Work with AV vendors- Business Travel to various Samsung affiliate offices for AV/VC related projects- Create "How to.

Monitoring and surveillance of the customer and network infrastructureAbility to quickly isolate faults within the network and perform basic trouble shooting of IP and video networkingWork with local and long haul carrier for resolution of customer and network circuitsOwn trouble ticket management through to resolution by monitoring the progress, keeping.

Manage multi-point ISDN and IP connections including site framing on various MCU's (MGC, RMX, Tandberg, Codian, and CTMS bridges)Facilitate high profile client video meetings with the highest level of quality to ensure customer satisfaction (i.e. Carnegie Mellon, Stanford University, Starbucks, Tata, Polycom)Conduct one-on-one site certifications with.

Understand, apply and communicate conceptual elements of Benefits and/or Human Resources rules and regulations. Handle confidential information with sensitivity and discretion in accordance with Data Privacy requirements.Proven ability to work independently or in a team setting using established processes, procedures, and policies.

Responsible for handling conference calls for principal clients (i.e. Morgan Stanley, JP Morgan)Handled pre and post call services Make certain that telephone bridges are working efficientlyProduced participation reports and recordings to be provided to clients as requested in a timely mannerOne on one interaction with clients to make sure the conference.

Personally requested by high-end clients to run major conference calls (i.e. quarterly earnings) Administered the Q & A session of the conference call