Marcus Burns Email & Phone Number

Tacoma, WA, US

Always remember, you can't pour anything out of an empty cup

Federal Way, Washington, US

• Oversite of daily operations across all departments
• Established performance measurables (KPIs) to track individual and overall company performance compared to quarterly and annual targets
• Documenting all company processes to maintain consistency at every step
• Development of a career growth plan for staff to help visualize their future with Haven

Everett, Washington, US

Direct management of the gaming category consisting of more than 150 vendors across multiple sub-categories. Annual forecasting, product evaluations and recommendations that result in annual sales opportunities of more than $100 million in annuals sales. Responsible for negotiating all points of the vendor partnership with a positive impact for both the.

Bellevue, Washington, US

Successful management of more than $130 million dollars in Core Hobby Distribution sales and growing. Forecast planning, budget development and execution across all brands. Design and implementation of multiple training opportunities that impact the Hobby Gaming industry and promote a different way of thinking about their business. Results driven.

Seattle, WA, US

Leading people to success and the company to profit

Richfield, US

*Growth and expansion of in-home installation services to new markets*Successful launch of the Chicago market from discovery to grand opening*Development of profitable partnerships through 3rd party relationships*Restructured the Services Department to bring new efficiencies to the bottom line

Richfield, US

*Manage of all Home Installation Services for California, Oregon and Washington*Developed efficient business practices to increase profitability*Improved both Customer Loyalty and Employee Viewpoint scores*Lowered inventory shrink through process management to less then 3%

Richfield, US

*Develop training materials and implement to improve the customer experience*Develop and deploy project @YourPlace focused on outside sales*Develop new employee orientation to decrease the learning curve for success

Richfield, US

*Brought a focus of Installation Services to a top initiative for the fiscal year*Increased installation sales in excess of $1 million in FY06*Improved installer efficiency from 35% to 65% in 14 months*Streamlined the sales process, improved profitability and the customer experience

Richfield, Minnesota, US

*Develop and implementation of the New Builder, In-home Integration channel*Research and contract negotiations for 3rd party nation wide fulfillment partner*Call center system development and order processing through web based software*Manage of fulfillment through the builder channel for Texas, Georgia and Minnesota

Richfield, Minnesota, US

*Develop and implementation of installation services for audio/video and appliances*Directly managed the west coast regions fulfillment services*Directly responsible for growing the largest installation market territory

*Budgets and planning for the fiscal years productions*Development and management of all youth directors*Recruiting and facilitation of fund raising events*Director of the Committee Board