· Utilize Terraform and Terragrunt to provision AWS resources, supporting Platform Ops increating new apps and AWS infrastructure· Configure Jenkins through CasC and RBAS plugins, improve core developer libraries· Provision and maintain services running on ECS, EC2· Create automation utility to monitor environment for potentially unsafe applications· Security automation and remediation (Netskope, Datadog, Wandera)· Increase quality of documentation and team knowledge management· Bash subject matter expert, assist developers writing quality, maintainable shell scripts

· Configure (and often troubleshoot) numerous SAML applications to increase securityposture· Contribute significantly to team’s knowledge base, writing documentation and SOPs· Resolve user’s application, networking, software, and hardware related issues· Administrative tasks in Google Workspace, including managing users, groups, SAML apps· Write Python utility using Google’s Admin Directory API to automate user administrationtasks

· Primary point of contact for C-suite & VIP troubleshooting· Responsible for day-to-day site administration and support· Notable projects: 1) Designed framework using Selenium allowing associates to more easily automate browser actions 2) Introduced version control & modern development practices to the Service Desk 3) Wrote offboarding automation utility reducing technician time and improving consistency 4) Self-hosted wiki (DokuWiki) to fill a gap in the team’s knowledgebase

· Lead HQ hardware deployment· Wrote full stack (React + Flask) SQL asset management database running on AWS· Automated half of machine setup, reducing time-to-configure by 50%, with increased accuracy· Wrote ETL utility generating meaningful management dashboard· Streamlined processes reducing administrative work & reducing turnaround time by 20%

· Troubleshooted computer issues, including desktop, network, authentication, and application support· Processed and maintained accurate inventory records

· Network infrastructure upgrade project lead· Summer camp instructor, introducing students to programming through making interactive games