Functional area lead for Success Coaching (Advising) department during the college’s implementation of Workday StudentCommunicate with various stakeholders to identify and analyze needs Design, configure, and test processes within Workday StudentCollaborate with data conversion team to create mapping specification files and subsequently validate extracted dataSpecify report needs and collaborate with report writing team to identify appropriate business objects and fields. Create reports when needed. Collaborate with other functional leads and Deloitte consultants to ensure project progress is being madeCompleted Workday’s "Student Fundamentals" course (32 hours | On-site)Completed Workday's "Workday Basics" course (5 hours | Online)

Collaborated with internal teams to execute student success and retention initiatives for 70,000+ studentsCreated EAB Navigate training documentation for 260+ employees within Success Coaching Department (Advising) leading to better understanding on how to use the solution effectively Served as EAB Navigate functional user resource to colleagues by answering questions regarding campaigns, reports, etcTrained, scheduled, and co-managed 25 full-time remote employeesMonitored outcomes on initiatives, developed reporting, and presented data to department leadershipManaged a caseload of 400+ students by assisting them with navigating college policies and procedures Conducted reoccurring check-ins with students to identify barriers and coach students on success strategiesPromoted from Student Success Coach to Senior Student Success Coach in July 2022

Supported caseload of 200+ students by advising them for courses and coaching them on academic success strategiesPresented academic success topics to students and their families during new student orientation sessionsTrained new employees on university policies, software, and academic advising strategies

Supported caseload of 200+ students by advising them for courses and coaching them on academic strategiesEngaged in live chat sessions using Ocelot Live Chat and contributed to knowledge base for Ocelot A.I. chatbot Onboarded 200+ students to systems such as Canvas LMS, course registration software, and career development softwareTrained four new employees on university policies, software, and academic advising strategies

Recruited and onboarded annual cohort of 140 program participantsDeveloped marketing and outreach initiatives to generate participant applicationsCollaborated with internal and external partners to implement programs and services such as employer site visits Co-authored a successful grant proposal resulting in over $1.1 million in U.S. Department of Education funding to Texas Tech University for 2020 – 2025Met all grant objectives including participant count, student retention goals, GPA metrics, and graduation goalsManaged an annual grant-funded budget of $255,000 within federal, state, and university regulationsSupervised seven employees and trained them on how to use various university and grant-related softwarePromoted to from Academic Advisor to Director in December 2017

Instructed one section of IS1100 - RaiderReady: Freshman Seminar, a one-credit seminar course for first year students.RaiderReady serves to acclimate, prepare, and guide students as they begin their academic journey at Texas Tech University. The program assists students by developing and honing their academic success skills as they build relationships and community with their fellow Red Raiders. RaiderReady encourages students to engage with campus and develop into well-rounded campus citizens.

Instructed one section AVID for College Success (IS 1102), a one-credit first-year seminar course with 18 students.AVID for Higher Education teaches strategies that facilitate a holistic approach to student success.

Collaborated with internal IT team and software vendor to implement new housing management software (Mercury)Trained 150+ employees on how to use the housing management software for their specific job dutiesEvaluated department needs and configured housing management software to meet those needsMaintained housing department website, oversaw social media channels, and managed print collateralCoordinated department’s participation in student recruitment and retention eventsPromoted from Housing Operations Assistant to Marketing and Technology Coordinator in May 2015

Assisted athletics academic advisor in managing a caseload of student athletes. Assisted students with course registration and executed outreach initiatives.

Co-managed conference housing operations including staff supervision, billing, and facility management.