With more than 20 years of experience in the IT industry, my latest experience was the enablement lead to help client facing professionals develop skills deliver client success.I began my career in software development of critical IT systems that automated business operations and processes to drive efficiency, before moving to technical pre-sales and business consultant role specialising in IT Operations & Service Management. I helped clients understand the value of their IT investment, how their problems would be addressed while achieving better business controls for them to deliver better products and services to their customers. I am detailed oriented, responsible and reliable with strong analytical, problem-solving, and organisational skills. Outside work I enjoy playing tennis, travelling and eating my way around the world.Skills: Sales Enablement, Project/Program Management, Consultative Selling, Software Development, Business Value Analysis
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Fortify Sales Enablement, Opentext CybersecurityOpentext Aug 2023 - May 2024London, England, United KingdomLead the Sales Enablement for Fortify Application Security segment of the OpenText Cybersecurity portfolio. -
Sales Enablement Manager, Smb EmeaOpentext Nov 2022 - Jul 2023London, England, United Kingdom• Manage the enablement of SMB sellers in EMEA covering sales process, sales tools (Salesforce, Showpad, Lessonly) and products/solutions (Carbonite Data Protection, Webroot Data Security). • Onboard new sales hires with learning, coaching and role plays.• Drive the adoption of sales tools in client engagement. -
Software Enablement Lead, EmeaIbm Jul 2006 - Aug 2022London, United KingdomAs an enablement lead I plan education and enablement activities to help Software brand sellers and technical-sales professionals develop solutions, sales eminence and value selling skills to deliver clients success. Over the years I have been the enablement lead for Cloud & Smarter Infrastructure (Tivoli), Rational and Security Business Unit. -
Business Value ConsultantMicromuse Jun 2003 - Jun 2006London, United KingdomAs a Business Consultant in the Sales & Technical Services group covering EMEA region, I supported sales by working in partnership with customers across different levels of the organisation to identify the potential top-line growth and bottom-line savings (e.g. reduced operational costs through improved operational efficiencies) of deploying Micromuse Netcool solutions (building business cases to analyse Return of Investment). I was also involved in developing sales and marketing collaterals such as ROI case studies and whitepapers outlining how the solutions are aligned to or support the industry standards & best practices, for example, eTOM and ITIL. -
Executive ConsultantKpmg Consulting Mar 2001 - Dec 2002London, United KingdomAs an Executive Consultant in the Technical Services Group, I provided the pre-sales technical support to sales and bid management team as well as post-sales implementation in the Operation Support Systems solutions and delivering of training to customers. I was also heavily involved in working with technology partners in creating the best-of-breed solutions to our clients.
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Product & Technology ManagerCommverge Solutions May 2000 - Feb 2001SingaporeI worked with technology partners in the Network Management area and supported pre-sales activities (demos, RFPs, etc). -
Senior Technical ManagerSingtel Apr 1993 - May 2000SingaporeI joined as a Systems Analyst in the IT department and progressed to Senior Technical Manager position in 1998 . Over the years I was involved in developing IT Strategy to support the network operations – assessed the business needs and made recommendation through implementation of systems & business process re-engineering to improve the operation efficiencies and reduce operation cost. I was involved in several in-house software development projects covering various roles, from project manager, solution design, programming, implementation and post-implementation support.
Marcus Chai Education Details
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Information Systems And Computer Science
Frequently Asked Questions about Marcus Chai
What is Marcus Chai's role at the current company?
Marcus Chai's current role is Help sellers develop skills to deliver client success..
What schools did Marcus Chai attend?
Marcus Chai attended National University Of Singapore.
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Marcus Chai
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Marcus Chai
Freelance Consultant & Head Of Call Centre Operations | Ex-Gm | Call Centers | China, Malaysia, Indonesia, Singapore, Europe, Latam |Wp. Kuala Lumpur -
Marcus Chai
Calgary, Ab
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