Marcus Chenier Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Specializing in the developement and deployment of Secure Technology Solutions.

Ottawa, Ontario, Canada

770 Palladium Dr, Kanata, On K2V 1C8

Front line member of the Caliain IT department, providing responsive service for internal clients across the various parts of the Calian Group.

Ottawa, Ontario, Canada

1101 Horseshoe Valley Road W, Barrie, On L4M4Y8

In this role, I delivered technical support, and evaluated IT systems to meet necessary demands. Managed telephone calls, email requests, detailed troubleshooting, and tracking related activities to ensure smooth operations. I oversaw hardware/software development, Anti-Virus, Windows images, latest software installations, network administration, and ensured data storage is safe and secured. I supervised inventory management, IT assets, and involved senior management to implement cost effective solutions to enhance system improvement.Key Success♦ Identified and managed best sourcing of resources and contractors for quoting on a potential lighting system to increase rider safety on all chairlifts. ♦ Managed recycling program for redundant printing consumables and set the benchmark for sustainable business practices within the industry by lowering the cost. ♦ Built positive relationships and trust with multiple vendors and resellers, and established more understanding of the business with strong consolidation to reduce the availability of the problems.

51 Maple Leaf Dr, Borden, On L0M 1C0

In this role, I led and prioritized DND/CAF Clients through telephone calls, e-mail communication, and direct interaction to achieve business success. I administered password resets activities, active directory key accounts, high-end troubleshooting for laptops, desktops, and printers, system enhancement, and threat management to ensure the sensitive data is secured. I escalated to the concerned teams with proper investigation, and supervised service requests, incident management, and tracking through EITSM tool. Enforced policies and procedures in line with compliance regulation. I handled hardware/software upgrades, security profiles, and formulated SOPs and maintained KPIs to enhance performance and productivity.Key Success♦Collaborated with experts and installed 130 workstations with printers, scanners, and other supporting equipment for the Cadet Training Camp (CTC) Blackdown to ensure uninterrupted operations.

360 George St N, Peterborough, On K9H 7E7

In this role, I attended inbound calls for escalations, complex issues, resolution, and complete customer satisfaction. Identified opportunities and delivered expertise in up-selling and cross-selling to enhance business. I established long-term relationships with virtual teams and improved product and process-based material and courses.

21 Merchant Rd, Caledon, On L7C 3Y7

In my role of Field Services Specialist, I successfully qualified the op, designed scalable solutions, managed inventory and logistics of the orders and delivery of essential parts and products. I identified new opportunities and met deadlines with clear communication about goals, responsibility, performance, expectations and feedback. Collaborated with local team experts at the customer site to implement and train local internal and client resources on the management of the program to achieve project success.Key Success♦Independently managed implementations with local branch teams across Ontario, Québec & the Maritime in both French and English. Met tight deadlines while providing training and coaching sessions to internal and client resources, and successfully managed new dispensing programs.♦Developed standard operating procedures for French on Site Services Representatives with AGI Québec branches to enhance their performance.♦Recognized as single point of contact for level 2 technical support for ON, QC & Maritime Provinces.♦Managed logistics for the transport, storage, and delivery of dispensing equipment & assets throughout eastern Canada.

8355 Jane St, Concord, On L4K 5Y3

In this role, I led 430 accounts of the SMB space at the Municipal and Provincial government levels across Eastern Canada and ensure repeat business. Implemented company’s vision with go-to-market strategy and conducted detailed research to revitalize policies and procedures according to latest market trends to stand firm in the competition. I served as active member of the AGI Aboriginal Relations Committee.Key Success♦Established and streamlined the IAM Vendor Training Sessions for the ISC 2009 and 2011.♦Achieved and accomplished PSS Gold Mastery 2008-2011.♦Achieved Top Sales Awards twice in 2009.♦Successfully completed Relationship Selling program at HP 2005-2008.♦Rewarded Annual Merit Award IAM Concord in 2009 and ISC Merit Award Q1, in 2009.

5150 Spectrum Way, Mississauga, On, L4W 5G2

In this role I managed the relationships of reseller partners while working in conjunction with executive sales representatives for Western Canada to maintain and further develop the growth within 35 large key IT accounts in Alberta, British Columbia & the Territories. As the first point of contact for end users with service questions, as well as coordinating with channel partners when competing for quotes and arranging deliveries. I partnered with resellers and clients to create customer centric solutions that met the required server, storage, and backplane needs. My focus was on communication with internal and client-based stakeholders at the director level, making sure that all concerns are dealt with in advance, with the goal of keeping all the participants on the same page. I also provided technical information on products, and managed the deployment of resources to resolve issues for clients.Key Success♦ Establishing communication avenues with end clients and regional channel partners.♦ Recognized for managing multiple sales territories while in a departmental transition.♦Completed ITIL V3 foundation for Service Management

- Worked for SITEL while under contract to Hewlett-Packard (Canada) Co. - Focused on strategic customer service when managing territorial SMB accounts to maximizing revenues- Built strong relationships with HP’s resellers to multiply new business opportunities and provide the support needed to open new accounts.- Effectively utilized Siebel, SAM, Eclipse, Excel, Word, and Watson to prepare, quote and track all transactions.

- Responsible for maintaining ISO9000 level inspections and records for over 50 stations with an expected output of 800K to 1million pieces a week.- Worked with up to 25 machine operators on maintaining part parameters throughout their shift.- Worked with other inspectors and management to track products through the manufacturing process and shipping

65 Industrial Rd, Tottenham, On L0G 1W0, Canada

- Responsible for the upkeep and operation of two Acme-Gridley Multi-Spindle Lathes per shift. - I was required to produce internal components for screw jack assembly lines.- I was responsible for maintaining a predetermined output of product while remaining within strict engineering tolerances.

Information Systems Security

Computer Systems Technician | Networking Co-Op

Diploma