Marcus Chan Email & Phone Number

Singapore

Singapore

Singapore

Singapore

• Managing Airbus A350 landing gear overhaul and on-site capability set-ups and operations, and part of A330 team overseeing overhaul repairs for Singapore MRO• Successfully coordinated an Airbus A350 landing gear investigation with Singapore and UK offices, which introduced new on-wing repairs at customer facilities• Led OneSafran continuous improvement work pack with 5 team members which improved on-time delivery performance by 35% within 16 weeks• Spearheading new capability set-up of approximately $1 million SGD in capital expenditure completing in 2021• Actively contributing to non-conformance gap analysis and root cause investigations using 8D problem-solving tools, and established sustainable preventive actions arising from these findings• Initiated cost reduction and optimised solutions for operations by using PowerBi Analytics, resulting in total cost savings of $50,000 in shop expenses• Participated in cross site best practice sharing among other Safran manufacturing and repair sites• Part of a team to develop and expand usage of Augmented Reality solutions in the shop to support efficient and smart shop operations

Singapore

• Managed and resolved 25 engine related cases and root cause investigations in the Asia Pacific region• Assessed and advised airline technical queries to troubleshoot aircraft engine related issues• Participated in customer discussions to provide technical support on engine operation, maintenance and repair• Led safety and reliability investigations of engine service events, resulting in a fleetwide component improvement design to further improve engine reliability• Developed on-wing technical documentation to support engine programs to meet design and EASA Part 21 requirements• Key contributor towards developing a maintenance burden and cost reduction strategy, resulting in cost savings in a maintenance procedure for a new engine program• Focal point for advising process of modifying maintenance procedures on a new engine program in Singapore office

35Th Battalion Singapore Combat Engineers

Operationally Ready Date (ORD): 24 Jun 20173rd Sergeant (3SG) [Jan-Jul 2016, May-Jun 2017]Admin Specialist, 35th Battalion Singapore Combat Engineers• Appointed Platoon Sergeant (Company HQ) from May to July 2016• Managed and oversaw company administrative related matters to ensure smooth operations of more than 100-men• Collaborated with Battalion HQ and major company stakeholders on spearheading larger scale battalion events• Company Quartermaster (CQ) and Spare Ops Specialist during company evaluation exercises• Nominated Best Commander of the Month in July 2016Private - Lance Corporal [Jan 2016 - Jul 2015]• Collaborated with commanders to secure and prepare bank-side for launching, de-launching and anchoring operations of M3G amphibious vehicle• Represented Singapore as country ambassador to Indonesia for 28th SEA Games 2015 Opening Ceremony• Crossover to Specialist Cadet School (SCS) in Jul 2015

Singapore

• Performed mass data entries for CRM membership program in Singapore & Malaysia, resulting in the removal of all update request backlogs for members’ in Singapore and Malaysia• Coordinated logistics and administrative support for press events in Southeast Asia and Australia, contributing to successes in these markets

Singapore

Final Year Project (FYP):1. Project Management (Human Resource)2. Value Stream Mapping (End to End Recruitment)• Directed 2 final year projects with a team of 3 members, resulting in the completion of in-depth studies for optimisation of work processes and pilot launch of standard policies and procedures for a new business unit• Streamlined company employee handbook for recommendation to legal counsel before phased implementation across all Pratt and Whitney’s business units in Singapore• Optimised process workflows using Kaizen and Value Stream Mapping (VSM) frameworks, cutting recruitment lead times in the Human Resource department by 67%• Assisted with quality engineers in internal audit of aircraft engine overhaul maintenance logs at Eagles Services Asia (ESA)

Beijing , China

• Top intern for Aircraft Maintenance Basic Training• Performed 232 hours of Aircraft Maintenance Basic Training, encompassing:- Safety regulations, usage of technical manuals (AMM/CMM/IPCs), job cards and tooling- Fabrication of tubes, hoses and aircraft control cables- Introduction to the Airbus A320 system- Hands-on training on the Boeing 737-300, Pratt & Whitney JT-9D- Boeing 747 Landing Gear Practice

Sentosa Beach Station

• Introduction of various Segway® PT ride packages to customers• Collection of payment and issuance of tickets• Attended to walk-in guests in a professional manner• Answered promptly to service hotline and emails• Rendered assistance with other assigned ad-hoc tasks

Bachelor Of Engineering (Aerospace Engineering) With Honours (Merit), Aerospace, Aeronautical And Astronautical Engineering

Activities and Societies: Tennis ClubCompleted Projects: • Case Study on Battery Powered Passenger Aircrafts • Aerospace Discovery Module.

Aerospace, Aeronautical And Astronautical Engineering

Student semester exchange from August to December 2017 under Nanyang Technological University's GEM Explorer Program: • Participated.

Diploma (With Merit) In Aeronautical Engineering, Aerospace, Aeronautical And Astronautical Engineering, 3.936 / 4.00

Activities and Societies: Tennis ClubGraduated with Distinctions in: • Basic Mathematics • General Education I • Introduction.

Certificate In Software Programming And Applications (Diploma-Plus), Computer Programming, Culmulative Gpa 3.455 / 4.0

Credits in: • C# Programming • Spreadsheet Programming & Database Management • Object Oriented Development • .NET Applications

Gce O'Level, General Studies, L1R5 - 13, L1R4 - 10

Activities and Societies: Cricket Club• English Language • Chinese Language • Elementary Mathematics • Pure Biology • Pure Physics • Pure.