Marcus Wolf Email & Phone Number

Seattle, Wa, Us

• Labor plan tracking WoW• Microsoft Office & Excel (Pivot Tables, VLookUps) • Using data and metrics to determine and drive improvements• Project Management, change management, and execution strategy• Implementing process improvement initiatives using data and metrics• Auditing & Reporting• Data Analysis• B2B relations liaison• Community Engagement Coordinating• Grant nomination & distribution• Mentorship & people development• Diversity, Equity & Inclusion Event Planning• Oversee department operations • 80+ direct reports• Vendor Management• Logistics

Bethesda, Md, Us

· Increase revenues and profits by generating social and corporate business through proactive sales efforts.• Meet YoY sales goals and track to quarterly trends in catering sales revenue• Contract Management of varying portfolios valuing $1,000 to $5,000· Proactively pursue leads and maintain existing client relationships· Utilize sales savvy and hospitality expertise to develop and maintain knowledge of markettrends, competition and customers· Communicate regularly with key wedding planners, social contacts, and other hospitalityprofessionals to establish strong relationships.· Maximize use of all available hotel space to generate food, beverage and rental revenues.· Provide accurate and concise information for reporting and to all departments with regard togroup needs. These documents include Banquet Event Orders, Resumes, forecasting andInternal Communications.· Exceed client satisfaction by anticipating problems and needs and delivering refined world-class service.· Review event bills for accuracy, and approve payment.

Bethesda, Maryland, Us

• Work with the executive committee to strategize revenue impacting decisions based on operations, Labor Plan, and KPI metrics weekly• Ownership of Front office operations, guest services operations, and housekeeping operations, & F&B operations. with 15 direct reports & several indirect reports • Approximately 100 direct eports in total• Conflict resolution • Guest service recovery• Training incoming associates. • Tracking to Quarterly milestones and KPI’s• Execution Strategy is an integral portion of this role• Data Analysis• Account Reconciliation and investigation• Salesforce (Sales/Operations), Atlas (Payroll/Timekeeping), Savvy (Accounting/Finance), Fusebox (Accounting/Auditing), BirchStreet (Procurement), Micros (F&B Operations), and several of Marriott’s property management systems

Carlsbad, California, Us

• Sales leader achieving over $100,000 of revenue in a given month• Forbes Five Star Trained• AAA Five Diamond Trained• Refined guest service recovery• Conflict resolution• Auditing and reporting• Preparation to execute on guest’s specifications and preferences• Training front desk agents and resort services coordinators• American Express Fine Hotels and Resorts Trained• Account Reconciliation and investigation

Scottsdale, Arizona, Us

• Training in-coming employees and new management• Guest service recovery• Guest satisfaction• Auditing & reporting• Account reconciliation and investigation• American Express Fine Hotels and Resorts Trained

Us

Bachelor Of Global Management, Major: International Business & Culture | Minor: Philosophy

Associate Of Arts - Aa, Liberal Arts And Sciences, General Studies And Humanities

High School