Marcus Gipson Email & Phone Number

Louisville, Colorado, United States

Englewood, Co

Selected to lead 20-member, cross-functional team in ensuring fulfillment of Broadcast Center’s 99.99% uptime rate. Oversee content and subscriber management for over 9 million customers as well as international content delivery; lead contract negotiations and set SLAs. Lead Broadcast Center and Data Center PMO team.Lead team accountable for Electronic Program Guide for all 8,500 Dish Network channels. Manage accounts for 2 major content providers totaling $5.9M in revenue. Partner with customers to devise technical business strategies. Maintain alliance with product development to ensure swift issue resolution. Report project updates to senior executives. ✔ Generated multi-million dollar savings for clients through reviewing quotes/proposals and negotiating contracts with global content providers/vendors and US telecom carriers. Saved $3M in 2020 alone by renegotiating telecom delivery rates, driving down pricing while optimizing bandwidth.✔ Positioned team to receive highest engagement scores in Broadcast Centers (among top corporatewide) and earn a reputation as a go-to resource for complex issues; played role in team earning 6 awards in 1 year.✔ Enabled Dish to provide best-in-class customer experience while maintaining competitive edge after managing development of NBA Full Court (1 channel per team design); created channel architecture and authorization plan.✔Expanded programming by the leading design of 2 full packaging systems in support of Dish Flex Pack launch. Strengthened Mexican TV market presence through overseeing design of a la cart packaging systems for Dish Mexico.✔ Elevated customer service delivery performance via revamping service request process concerning channel launch and removal for Dish Network and SLING TV customers.✔ Provided customers with seamless coverage of 2016 Olympics through coordinating 4k channel launch; led team in identifying and communicating requirements to reduce process from 3 months to 3 weeks.

Englewood Co

Hired to direct GM’s program management functions concerning ODM and related processes. Defined policy for EchoStar engineering teams and ODM vendor interactions. ✔ Consistently ensured product quality by performing audits on ODM and CM factories; evaluated locations and identified areas for improvement to enable successful product delivery.

Greater Atlanta Area

✔ Controlled $1.4M in service contracts and maintenance agreements across 15 facilities.✔ Grew territory from $14M to $18M via building strategic customer relationships.

Supervised 68 person cross-functional team in effectively planning, managing, and coordinating cradle-to-grave Life-Cycle Logistics support for $6.1B in assigned vehicles and support equipment systems. Advised and assisted 17 subordinate program managers, and 14 Item Managers in the sourcing of material and critical parts needed to meet Air Force vehicle and support equipment needs. Guaranteed successful programs and products by collaborating user needs/requirements with senior fleet leader’s strategic long term objectives. Controlled all contractual, financial, and technical aspects of procurement and programs through designated phases of the acquisition strategy by keeping program and procurement within cost, and on schedule.

Peterson Afb, Co

Directly supervised seven maintenance and logistics analysts with daily oversight of Air Force Space Command’s nuclear stockpile and conventional munitions, logistics, and maintenance programs at five Air Force Bases. Planned, forecasted, and scheduled nuclear weapons maintenance, movements, and logistics activities by analyzing customer data and needs to meet requirements. Coordinated with the Nuclear Weapons Hubs at three Air Force locations ensuring that the Nuclear Weapons Stockpile, parts and supply chain activities operated efficiently and accurately on a daily basis. Conducted meetings and working groups to address problems, technical developments, and program changes. Oversaw the nuclear incident first responder program for 3 Air Force installations ensuring key personnel were trained in the event of a nuclear weapons emergency.

Peterson Afb Co

•Directly supervised six cross-functional sections consisting of 25 people•Directed maintenance and logistics for more than 400 pieces of communications & electronics equipment valued at $26M•Brought order to chaos by developing maintenance and warehousing compliance to ensure efficient and safe operations•Consistently built annual operational budgets of $1.9 million, itemized the spend plan and obtained approval from senior leaders at base and headquarters levels•Established first ever bench stock program and developed and maintained War Reserve kits for deploying unit

F. E Warren Afb, Wy

• Directly supervised 120 skilled nuclear weapons technicians and supply chain personnel in managing over $200 million in resources, facilities, materials and equipment• Received shipment of bench stock, validated and performed orders while managing empty bins and work stoppage parts as necessary to ensure nuclear surety• Responsible for the training of personnel to ensure support of maintenance and supply chain operations for 27% of the Air Force’s nuclear missiles

Master Of Business Administration (Mba), Business Administration And Management, General

Workforce Development And Training