Marcus Downey Email & Phone Number

Alexandria, VA, US

• Responsible for overseeing the comprehensive recruitment process and the professional development of both new and existing personnel within the department. Notable accomplishments include:
• Reevaluated the steps involved in hiring new officers to expedite the process; successfully reduced the new hire process by a month, thereby creating a competitive hiring advantage.
• Created a “Recruitment Team” of auxiliary officers to supplement the full-time Recruiter; the team attends job fairs and assists with interviews. The creation and implementation of this team led to three consecutive.
• Ensures new officers understand the importance of community engagement through participation with Alexandria organizations such as Meals on Wheels and the local homeless shelter.

• Oversaw the daily operations and strategic planning of my patrol division, including managing personnel, allocating resources, and ensuring that all officers adhered to department policies and procedures. Notable.
• Successfully commanded an array of critical incidents, including incidents involving homicide, officer-involved shootings, robberies, barricaded suspects, mental health crises, vehicle pursuits, and critically missing.

• Served as a liaison between the police department and local schools, promoting a safe and secure educational environment for students, faculty, and staff. I also supervised a team of School Resource Officers, ensuring.
• Coordinated with the public school system to provide remote access to surveillance video, a process that had been attempted several times previously without success. This allowed for enhanced real-time monitoring.
• Created the first working group made up of both private and public schools within the City to increase our presence and assist with emergency management planning.
• Built a team of “Elementary School Liaisons” comprised of officers and detectives throughout the agency who volunteered their time to read to elementary school students and participate in various events each month

City Of Alexandria Police Department

• Supervised and guided patrol officers to ensure the safety and security of our community. With a strong focus on teamwork, I coordinated daily assignments and provided guidance in handling complex situations, leading to.
• Coordinated with the Parks and Recreation Department to allow officers to play basketball with children each Saturday evening. This provided an opportunity for patrol officers to conduct community engagement on a.

City Of Alexandria Police Department

• Diligently served the community by proactively patrolling assigned areas, responding to emergency calls, and enforcing local laws and regulations. I worked to build positive relationships with community members.
• Elected President of the Alexandria Police Youth Camp, a nonprofit that helps underprivileged youth attend a resident summer camp; collaborated with local community partners to raise more than $500,000 which allowed.
• Awarded the Crisis Intervention Team (CIT) Officer of the Year for work done with mental health clients.

Crystal City, VA

• Oversaw the daily operations of the front office, concierge, PBX, and bellhop team to ensure exceptional guest experiences and smooth hotel operations. Notable accomplishments include:
• Created “Ask Me About 10,” a hotel-wide program to increase customer service scores. The program emphasized the importance of providing 10/10 level customer service for each encounter. Guest service scores rose to.

Woodbridge, VA

Led a team of sales associates in providing exceptional customer service and meeting sales targets. I was responsible for inventory management and coordinating with suppliers for timely merchandise replenishment. Additionally, I trained new employees in company policies, sales techniques, and product knowledge, resulting in increased employee satisfaction.

Public Leadership Program

Public Manager Certification

Master Of Public Administration - Mpa

Bachelor'S Degree, Political Science