Marcus Eatmon Email & Phone Number

• Supported end-users; managed groups and security policies, MS Active Directory; created accounts, created security groups, added users to appropriate groups, removed, deleted and disabled accounts, password resets; file server administration, created network shares, provided user access• Exchange 2010-13 created, deleted and disabled accounts, created accounts; Cisco WebEx IM/meeting services, Enterprise Antivirus, Windows Deployment Server Admin, WSUS security patches Admin• Setup, deploy, maintain, and track cellular services, phones, and mobile internet devices• Apple IOS devices within a Microsoft environment, desktop/mobile, break/fix, installed software• Installed end-user software applications using Microsoft Systems Management Server SMS/SCCM• Installed security patches, custom install scripts, routers, UPS and patch panels• Setup, deploy, maintain, and track cellular services, phones, and mobile internet devices• Training users on infrastructure services, and technology • 2010 Microsoft Lync/Skype for Business administration, installation, break/fix; MS Office 365

Chicago, Il, Us

• Maintain over 400+ staff and server-side systems for Chicago, Ann Arbor, Arlington, Burlington, Brussels, Berlin, Leipzig, Singapore, and remote home offices in a global environment• Setup, deploy, maintain, and track cellular services, phones, and mobile internet devices • Server-side and End-user Infrastructure Administrator: Numara/BMC Asset Management , WSUS desktop/laptop Admin, Tier 1-2 Exchange 2007-13, TMA database resources/admin/security, Cisco WebEx IM/meeting services, Active Directory, Symantec Enterprise Antivirus, Blackberry Enterprise Server, Windows Deployment Server Admin, Google Postini, Prezza and Checkbox Survey Tools, Tier 1-2 SharePoint 2007-13, Listserv bulk email server, Proofpoint email services, Zenprise mobile asset tracking, Aventail (VPN) Server/Client, Avaya telecommunications solution• International and US off-site technology support for remote offices, and large-scale conference • Familiarity with large scale conference registration systems (30,000 attendees plus)• Desktop deployment, integration, and support of Apple IOS devices within a Microsoft environment• Understanding departmental work-flow and change management utilizing ITIL structures and methodology• Office build-outs - Planning, purchasing, deploying end-user technology and server-side infrastructure• Training users on infrastructure services, and technology• Maintain vendor relationships and purchase equipment for organizational deployment

Washington, Dc, Us

· Provided level III support Lead meetings, conference calls and acted as POC · Incident Management, Site Protector, and Solar Winds support· Principle, Public Key Infrastructure SME, in the development of the PKI WebRAO solution· Conducted interviews and train helpdesk engineers on new technologies· Part of the VA NSOC Malicious Code Validation Team· Issued Secure Server Level (SSL) Certificates; configured Exchange/Outlook security policies· System administration, PKI database administrator and provided SQL DEA database query updates· Provided technical writing for VA PKI, the creation and update of existing policies and procedures· Wrote and provided updates for bi-weekly, quarterly, and semi-annual reports· Web developer/administrator for the department’s websites http://www.va.gov/proj/vapki/forpki.htm and User Guide: http://www.va.gov/proj/vapki/pkiinstall/VA_PKI_User_Guide_0001_BH_001.htm

Chicago, Il, Us

Reset user passwords and unlocked user workstationsTroubleshot remote users Citrix VPN issues and Cisco Unity VOIP supportEnvironment: Windows 2000and XP, Microsoft Server 2003, NT, Novell Servers, Dell PCs, ConsoleOne, AD, Citrix, Remedy Magic, Kronos, Primes, Cerner Millennium, Nightingale, Web Paging

London, England, Gb

Computer refresh with 400-500 workstations; Performed client/server data restoration and tape back-upProvided computer training to new users and employees receiving new equipmentInstalled end-user software applications using Microsoft Systems Management Server (SMS)Environment: Microsoft Server 2003, LAN/WAN, Console One, MS Active Directory, Microsoft SMS, and ARCserve

Chicago, Il, Us

Data migration project that consists of over 15000 end-user and workstationsInstalled/Resolved end-users hardware, software and any data migration issues Environment: Windows 98 and XP, Novell Servers, LAN/WAN, Novell Zenworks

Northbrook, Illinois, Us

Migration/Set-up workstations in a migration project that consisted of over 1000 end-usersPerformed hardware replacements and installed PDA devices such as Palm Pilot and Blackberry.

Newark, New Jersey, Us

Blackberry and Lotus Notes supportInstalled security patches, custom install scripts, routers, UPS and patch panels.Supported end-users; managed groups and security policies with MS Active Directory. Environment: Windows, LAN Desk, Blackberry, Active Sync, Lotus Notes, MS Active Directory, LAN/WAN

Arlington, Virginia, Us

Refresh project with over 15,000 nodes, upgrade from Win 95/98 to Win2k with Novell Netware ServersEnvironment: Windows NT, 2000, Novell, LAN/WAN, VPN

Relocation and set up of the school's LAN; administration of website www.bowenhs.comManaged groups and security policies within MS Active Directory.

Us

Supported end-users; managed groups and security policies within MS Active Directory. Assisted Technical Support Manager with the up-keep of the office LAN.

Master Of Science (M.S.), Management Information Systems, Mis

Bachelor Of Business Administration - Bba, Computer Network Specialist

Associate Of Science - As, Computer Programming