Marcus Eger Email & Phone Number

Jacksonville, Florida, United States

• Managed payroll process for nearly 60 resorts while issuing bi-weekly payments between $3.5-4.5 million monthly for 2K employees.
• Processed bi-weekly payroll utilizing UKG Pro and UKG Workforce Management Dimensions.
• Managed workflow to ensure all payroll transactions are processed accurately and timely.
• Reviewed/calculated data such as hours worked, overtime, Paid Time Off, bonuses, severance agreements and deductions.
• Reviewed incoming garnishments for compliance and accuracy prior to entry.
• Processed ad-hoc Off-cycle checks utilizing UKG Pro for eventual entry into Comdata system for payout onto pay cards.

Jacksonville, Florida, United States

• Proficiently managed employee calls, cases, e-mails and faxes regarding payroll, position changes, health and welfare and union administration within SLA guidelines
• Troubleshot employee’s time or ticket input issues in company timekeeping systems
• Worked closely with External Union Representatives to ensure accurate and complete records for union dues
• Led initiative to drive improvements in Employment Verification process including conducting review of process, analyzing data for time to completion and updating documentation. Enhancements results in an 80% reduction.
• Partnered with third party vendor (ADP) to resolve system issues and ensure employees were able to access W2/tax statements
• Reviewed and updated knowledge articles in support of PeopleSoft upgrade

• Managed process for union dues including updating individual union amounts in systems for individual and mass changes
• Supported health and welfare specialists with disability wage requests from vendor
• Worked closely with External Union Representatives to ensure accurate and complete records for union dues
• Provided support to Union Representatives with access and set up-issues in management system for union dues
• Led initiative to review and update knowledge articles for W-2/Tax Statements documents and partnered with Corporation Communications team for publishing
• Supported requests from internal payroll support teams regarding employee earnings and deductions

• andled employee questions and issues regarding payroll, position changes, health and welfare, union administration, termination reports and I-9 processing within SLA guidelines
• Worked with relocation vendor and payroll to determine relocation package and communicated details to candidates/employees
• Partnered with relocation vendor and legal for over-payments of relocation benefits to determine repayment amount and send communication to employees
• Supported Talent Acquisition team with candidate pre-employment processing by monitoring background checks and drug test results, following up with vendors for pending results, providing frequent updates to recruiters.
• Managed daily/weekly company invoices in ORACLE

Jacksonville, Florida Area

• Managed 400 returned pension kits per month to verify accuracy of calculations and completeness of paperwork prior to payroll setup
• Researched and processed 200 claims annually for year-to-date tax adjustments and annual 1099R issues
• Reconciled monthly payroll records to ensure accuracy of payments and trust funding
• Allocated funding for cash, EFT, taxes, and benefits in Northern Trust secured banking system
• Coordinated with vendors and internal departments to ensure proper deductions and reconciliation for court orders, garnishments, and medical benefits
• Processed monthly overpayment collection checks and produced write-off reports for overpayments

• Performed complex pension calculations for estimates and retirement kits
• Successfully led team in cleaning up backlog of 250 retiree medical records and closing 747 cases in a 3-month period
• Prepared over 100 recurring and off-cycle manual key sheets for pension payroll processing
• Audited an average of 120 retirement, termination, estimate, and death kits monthly to ensure accuracy
• Completed annual reports and processes including valuation, statements, Summary Annual Report's and retiree medical, ensuring accuracy and timeliness of data
• Generated requirements documents to ensure consistency and accuracy in Social Security Administration and ERISA reporting