Marcus Eger Email & Phone Number

Jacksonville, Florida, United States

Managed payroll process for nearly 60 resorts while issuing bi-weekly payments between $3.5-4.5 million monthly for 2K employees.• Processed bi-weekly payroll utilizing UKG Pro and UKG Workforce Management Dimensions.• Managed workflow to ensure all payroll transactions are processed accurately and timely.• Reviewed/calculated data such as hours worked, overtime, Paid Time Off, bonuses, severance agreements and deductions.• Reviewed incoming garnishments for compliance and accuracy prior to entry.• Processed ad-hoc Off-cycle checks utilizing UKG Pro for eventual entry into Comdata system for payout onto pay cards.• Reviewed and submitted any Per Diem payments thru the Daily Pay system.• Worked closely with legal team regarding repayment calculations and correspondence.• Audited bi-weekly payroll records to ensure accuracy prior to submission. • Reconciled GL funding for cash, EFT, taxes, and benefits prior to entry into QuickBooks accounting system• Created and prepared ad-hoc reports in UKG-BI Reporting for management and finance team • Updated and documented procedures for all payroll processes.• Managed Payroll Inbox and responded to all payroll questions from employees, supervisors & Management within 24-48h.• Worked closely with HR to maintain the integrity of payroll data related to any changes as a result of any rate changes, transfers and terminations. • Support finance team with any audit requests.

Jacksonville, Florida, United States

• Proficiently managed employee calls, cases, e-mails and faxes regarding payroll, position changes, health and welfare and union administration within SLA guidelines • Troubleshot employee’s time or ticket input issues in company timekeeping systems • Worked closely with External Union Representatives to ensure accurate and complete records for union dues • Led initiative to drive improvements in Employment Verification process including conducting review of process, analyzing data for time to completion and updating documentation. Enhancements results in an 80% reduction in turnaround times• Partnered with third party vendor (ADP) to resolve system issues and ensure employees were able to access W2/tax statements • Reviewed and updated knowledge articles in support of PeopleSoft upgrade

• Managed process for union dues including updating individual union amounts in systems for individual and mass changes• Supported health and welfare specialists with disability wage requests from vendor • Worked closely with External Union Representatives to ensure accurate and complete records for union dues • Provided support to Union Representatives with access and set up-issues in management system for union dues• Led initiative to review and update knowledge articles for W-2/Tax Statements documents and partnered with Corporation Communications team for publishing • Supported requests from internal payroll support teams regarding employee earnings and deductions• Managed dormancy/escheatment letter process by compiling and analyzing data for uncashed checks and ensured letters were sent to identified former employees • Provided data and reports for Railroad Retirement Board audits including qualifying service years, severance, and overall pay information • Supported variety of request types including Cost-of-Living Adjustments (COLA), timekeeping system audits, and Executive pay information

andled employee questions and issues regarding payroll, position changes, health and welfare, union administration, termination reports and I-9 processing within SLA guidelines • Worked with relocation vendor and payroll to determine relocation package and communicated details to candidates/employees• Partnered with relocation vendor and legal for over-payments of relocation benefits to determine repayment amount and send communication to employees• Supported Talent Acquisition team with candidate pre-employment processing by monitoring background checks and drug test results, following up with vendors for pending results, providing frequent updates to recruiters, and sending correspondence to new hires after clearance• Managed daily/weekly company invoices in ORACLE

Jacksonville, Florida Area

• Managed 400 returned pension kits per month to verify accuracy of calculations and completeness of paperwork prior to payroll setup• Researched and processed 200 claims annually for year-to-date tax adjustments and annual 1099R issues• Reconciled monthly payroll records to ensure accuracy of payments and trust funding• Allocated funding for cash, EFT, taxes, and benefits in Northern Trust secured banking system• Coordinated with vendors and internal departments to ensure proper deductions and reconciliation for court orders, garnishments, and medical benefits• Processed monthly overpayment collection checks and produced write-off reports for overpayments • Developed and documented procedures for all pension payroll processes• Developed system audit reports to improve process for auditing 400 pension kits resulting in an average time savings of 3 minutes per file / 20 hours per month

• Performed complex pension calculations for estimates and retirement kits • Successfully led team in cleaning up backlog of 250 retiree medical records and closing 747 cases in a 3-month period• Prepared over 100 recurring and off-cycle manual key sheets for pension payroll processing • Audited an average of 120 retirement, termination, estimate, and death kits monthly to ensure accuracy • Completed annual reports and processes including valuation, statements, Summary Annual Report's and retiree medical, ensuring accuracy and timeliness of data• Generated requirements documents to ensure consistency and accuracy in Social Security Administration and ERISA reporting • Developed policies and procedures for various functions including the audit/review process which helped reduce the error rate by 30% for payroll processing