Marcus Espoladore Email & Phone Number

Consolidated experience as ITSM professional, obtained over 22 years of career in the country's major companies in the IT and Financial sectors.Defining IT Director Plan over the long term, based on the Company’s mission and technology trends in the IT market.Standardizing processes and technologies focused on the Workplace environment (E-mail, Workstations, notebooks, Operational systems, Commercial software, Software licensing, Collaboration platform and Mobility.Perform planning of IT infrastructure seeking to meet the requirements, current and future infrastructure to meet the demands of the bank's services, with a focus on the Workplace (Microcomputers, Electronic Mail and Collaboration) environment.Adoption and implementation of IT management practices and policies of their use, planning and targeting the appropriate use of IT resources and increasing maturity and efficiency in service delivery for IT in the IT field and in international units.Responding for the delivery of services provided by internal and external teams, by establishing controls, metrics, indicators adhering to regulatory norms of the financial market and IT.In managing multidisciplinary teams respecting people, seeking to advance their careers aligned to the objectives of the Company.Committed to consistency management model IT integrating the practices adopted in order to the strategy of the Company.Engaged with the dissemination of knowledge within the IT teams about practices, processes, policies, indicators, through the implementation of specific training, to increase the level of knowledge and maturity of IT processesSpecialties: ITIL and CobiT Consulting and ImplementationIT Planning (Director Plan / Strategic Plan);Process design and Implementation; Services & Process, métrics, controls and KPI´s SOX, SAS70, PCISoftware Licensing and contract managementWorkplace and Workstation Management (PC, Mobile, messaging and Colaboration);Gestão Processos TI e de Negócios

Listed skills include Iphone, Tablet Pc, Aris, Process Engineering, and 46 others.

• 

  Itsm Specialist

  Unlimit

  Sep 2021 - Present - São Paulo, Brazil