Solution architecture, IT roadmaps and architectural consulting in Nilfisk business processes.Advisor in vendor selection for IT systems. Design of the architectural setup of business processes and IT flows.Facilitator of decision making in IT and business processes.Stakeholder management with management, program leaders and business process owners.Accompanied strategic initiatives/projects:- LMS Learning Management Software- AI and Copilot implementations- SAP rollout to new markets- CPQ product configurator tool (Configure-Price-Quote)

Managing IT projects and IT deliverables on business projects from various areas, with up to 100 internal and external project members.Steering group reporting.Handling issues, problems and errors in a structured manner and reporting about progress and status.Communicating to project participants, sponsors, stakeholders, external vendors, program management and interested parties.Engaging with stakeholders, ensuring to fulfill their needs while keeping the deliverables in mind and protecting the project environment and time frame.Precising the scope through crisp target definitions and pointing out what is not in scope.Estimating project cost and following up on cost consumption.Strategic projects:- Software implementations, upgrades and and rollouts- SAP ERP rollout to new markets- Distribution Center installations- Data Center moves

Functional lead and IT domain architect of the SAP Core System within the area of Sales and Service in SAP SD and CRM.Analysis of sales+service business processes.Review of change requests and solution finding within the team of SAP application consultants.Project management of minor and medium size IT projects.Establishment of a super user organization with business relationships cross-national between super users.

Project managementERP system review and maintenanceSAP Solution architectureMonitoring of IT helpdesk and IT remote support ticket systems within the functional team.Working in international IT projects with the objective to implement new operating systems.

Rolling out SAP template solutions to Nilfisk's European sales subsidiaries: Sales ERP and CRM systems (SAP SD, SAP CRM2007, SAP CRM7.0).Ensuring maintenance, further development/improvement and quality assurance of the SAP Core System within the area of SD and CRM.Customizing and system optimization; conducting related test scenarios.SAP user support.Interface management for sales order exchange (order entry, order confirmation, delivery acknowledgement, shipment confirmation, invoice) between SAP, SFDC, e-business/webshop.Writing of business processes descriptions, end-user manuals, training documents.Working in international projects with the objective to implement new operating systems.

People manager for 20 sales&marketing account managers, including supervision and management of call center agents, recruiting and personnel management, training.Playing a key role in implementation and training of employees and customers in IT systems in the customer care center.Super user in ERP systems SAP (SD-module) and Scala (Order management module).

Supervising employees in the business areas: sales, marketing and aftersalesSAP super user (SD-module)Scheduling and executing trainings for employeesBackoffice manager for key accounts

1st level support in customer service hotlineSales order managementComplaint management

Sales Manager OTC Consumer Pharmacy Sales.Sales and marketing for consumer health products (OTV Over The Counter).Sales order management in SAP ERP and in CRM system.

Trainee Business AdministrationCertified by the IHK German Chamber of Industry and Commerce, Ulm. . Customer service, marketing and sales . . Supply chain, logistics execution, sourcing. . Production planning. . Economics, accounting and HR