Marcus Fequiere Email & Phone Number

Naples, FL, US

United States

• Ensure compliance with state and federal banking regulations in all customer interactions, transactions, and operations.‬
• Consulted with clients on mortgage and lending opportunities, generating Salesforce referrals for Financial Service‬‭ Representatives, Mortgage Loan Officers, and Financial Advisors.‬
• Provide exceptional customer service and assistance to clients with banking-related inquiries and issues.‬
• Diagnose and resolve problems related to bank accounts, transactions, and financial products.‬
• Perform account maintenance, including updates, corrections, and resolving discrepancies.‬
• Assist customers with the setup and configuration of online banking services, mobile apps, and other digital platforms.‬

Naples, Florida, United States

• Provide first-level technical support to end-users via phone, email, or chat.‬
• Log and track support tickets, ensuring accurate documentation of issues and resolutions.‬
• Diagnose hardware and software problems on computers, laptops, smartphones, and other devices.‬
• Perform repairs and maintenance on electronic devices, including hardware replacement and software troubleshooting.‬
• Install and configure software applications, operating systems, and peripheral devices..‬
• Recommend and sell products and services that meet the needs of customers.‬

United States

• Scanned large quantities of parcels, and RX medications, into inventory tracking software.
• Identifying individuals before announcing them to a resident, or before providing clearance using a KeyLink system.
• Directed contractors, and maintenance staff when needed, ensuring proper insurance documentation, work authorization, and time allotment.
• Monitored surveillance to ensure safety, prevent unauthorized access, and enforce building policies.

New York, New York, United States

• Collaborated with Amazon Logistics IT personnel to track and update inventory, as well as resolve technical issues within proprietary software.
• Utilized organization skills to streamline package sorting processes, reducing average sorting time and improving overall delivery efficiency.
• Followed strict safety and compliance protocols to maintain high service standards.
• Supported seamless order fulfillment while upholding company quality standards.

New York, New York, United States

• Efficiently handled inbound customer calls, resolving Tier 1 hardware, software, and networking issues.
• Meticulously logged all customer information and support requests into the help desk ticketing system.
• Demonstrated strong troubleshooting skills by promptly identifying and resolving basic issues, achieving an average ticket closure time of 24 hours.
• Prioritized customer satisfaction, following up with customers after resolving any issues, always receiving positive feedback.
• Effectively collaborated with higher-level support teams, escalating complex issues when necessary.

New York, New York, United States

• Ensured precise inventory control by performing regular physical counts, achieving a 100% accuracy rate.
• Leveraged advanced inventory management software to track inventory levels in real-time and generate comprehensive reports, resulting in a reduction in stock discrepancies.
• Conducted in-depth analysis of inventory data, identifying trends and patterns to make data-driven recommendations for inventory adjustments, leading to a reduction in excess stock and stockouts.
• Proactively monitored inventory levels and proactively initiated orders to replenish stock, maintaining optimal inventory levels and reducing stock shortages
• Fostered strong relationships with suppliers, coordinating effectively to ensure timely delivery of inventory.