Marcus Ferguson

Marcus Ferguson Email and Phone Number

Digital Access and Family History Manager at State Library Victoria, Melbourne, Australia @ State Library Victoria, Melbourne, Australia
Marcus Ferguson's Location
Greater Melbourne Area, Australia
Marcus Ferguson's Contact Details

Marcus Ferguson personal email

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About Marcus Ferguson

Marcus Ferguson has three passions in his life: books, knowledge and organisation. He is committed to the ideals of gathering, managing and disseminating information for the pursuit of lifelong learning; to make information as easily accessible as possible while adhering to all relevant privacy and security concerns. Marcus is bringing his passions and career together in studying to attain a Master degree in Information Management.Thanks for taking the time to read my profile.― Marcus Ferguson.

Marcus Ferguson's Current Company Details
State Library Victoria, Melbourne, Australia

State Library Victoria, Melbourne, Australia

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Digital Access and Family History Manager at State Library Victoria, Melbourne, Australia
Marcus Ferguson Work Experience Details
  • State Library Victoria, Melbourne, Australia
    Digital Access And Family History Manager
    State Library Victoria, Melbourne, Australia Dec 2019 - Present
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  • State Library Victoria, Melbourne, Australia
    Digital Systems Coordinator
    State Library Victoria, Melbourne, Australia Aug 2016 - Dec 2019
    Melbourne, Australia
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  • Rmit Training, Informit
    Database Coordinator
    Rmit Training, Informit Mar 2015 - Aug 2016
    Melbourne, Australia
    In my role as Production Database Coordinator with RMIT Training, I was responsible for maintaining and updating over 70 index databases. The position also entailed working closely with data providers to manage the delivery of database updates; managing all aspects of Informit database syndication with multiple universal discovery services; providing quality assurance on all elements of the digital content management process; and assisting with system enhancements and the implementation of new systems.Highlights and Selected Achievements:• Managed a six-month project of user acceptance testing for the Informit Repository, an institutional repository designed for storing and sharing research output.• Coordinated an extensive series of quality assurance and defect correction activities for the RMIT Training website transformation project.• Implemented the use of an automated API for the syndication of Informit EduTV database metadata.
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  • Rmit Training
    Production Editor
    Rmit Training Sep 2014 - Feb 2015
    Melbourne, Australia
    In my role as Production Editor with RMIT Training, I was responsible for managing the timely, high quality production of digital resources on the Informit brand of online databases. The position also entailed liaising with content providers to manage the delivery of digital resources and overseeing the indexing process as conducted by offshore partners.Highlights and Selected Achievements:• Successfully managed a project involving the implementation of system enhancements and defect fixes to the Informit Delivery Box, an online content delivery tool.• Resource manager for a wide selection of journals, overseeing the timely delivery of digital content and providing quality assurance to ensure all information records are of the highest standard.• Conducting user acceptance testing of the Video Content Management System.
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  • Rmit University
    Professional Placement
    Rmit University Apr 2014 - May 2014
    Brunswick Library And Learning Repository
    As a core component of the Master of Information Management program, I undertook a 5 week professional industry placement at the Brunswick campus of the RMIT University Library, which included two weeks working with the Learning Repository unit. During the course of the placement, I gained invaluable experience in all aspects of library work as well as a sound understanding of the policies and procedures underpinning the successful running of an academic library.Highlights and Selected Achievements:• Performed a variety of library duties including handling client enquiries at the reference desk and via the online “Ask a Librarian” service, assisting clients with the use of library equipment, managing hold requests, processing returns and renewal requests, shelving and conducting client instruction sessions.• Gained experience using the integrated library system Ex Libris Alma to perform a range of day-to-day library operations.• Performed shelf search and sorting activities using a Digital Library Assistant (DLA) RFID tag reader.• Created a Library Subject Guide using LibGuides by Springshare for publishing on the RMIT Library website.• Updated and maintained records in the RMIT Learning Repository using the digital repository platform Equella.• Performed functionality testing on an updated version of Equella prior to production rollout.
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  • Mphasis
    It Architect
    Mphasis May 2010 - May 2011
    Melbourne, Australia
    MphasiS is a global IT Services company offering Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services. When MphasiS took on the contract to manage Telstra’s IT systems in 2009 they required people with the necessary skills and knowledge both to manage the systems and train offshore development and testing staff. MphasiS sought me out for my extensive experience and expertise, and offered me a position in 2010 as an IT Architect to act as the onshore liaison with Telstra and to provide training and assistance to members of the team working in India.Highlights and Selected Achievements:• Oversaw the successful implementation of system updates based on my own solution designs across three planned releases.• Identified a significant technical issue affecting mobile billing and led the offshore development team through the investigation of the problem and design and implementation of the solution as well as advising other teams on corrective actions to prevent erroneous charges appearing on customers’ bills.
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  • Ibm
    Senior Consultant, Business Analyst
    Ibm Feb 2008 - May 2010
    Melbourne Area, Australia
    In my role as a Senior Business Analyst with IBM GSA, I was deployed to work on several projects within the Telstra Operational Support Systems (OSS) Transformation program. These challenging roles required dealing with multiple different stakeholders to determine the business and system requirements for the new IT systems being deployed, as well as logging, updating and maintaining the many hundreds of requirement statements being created.Highlights and Selected Achievements:• Created and implemented a procedure for logging large volumes of business and system requirements in a spreadsheet enabling a team of Business Analysts to easily track changes and record authorisations prior to submitting the requirements for loading into the requirements traceability system.• Automated a process for including all business and system requirements in a document for formal delivery to the client which allowed the process to be repeated through multiple versions of the documentation, saving many hours of labour intensive work and ensuring the final version of the document was delivered on time and to an exacting standard of quality.• Ongoing management of project scope changes including tracking changes to business and system requirements, updating associated documentation, and ensuring adherence to the customer’s document versioning standards.• Requested by senior management to provide subject matter expertise and training on Telstra mobile billing platforms during a system handover process.
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  • Ibm
    Senior Consultant, Lead Solution Designer
    Ibm Mar 2006 - Feb 2008
    Melbourne Area, Australia
    As the Lead IT Designer with IBM GSA on two of Telstra’s key mobile billing platforms I was required to analyse all business initiatives for potential system impacts, prepare feasibility and cost estimates for system changes, design and document solutions to meet business requirements and oversee the implementation of system upgrades.Highlights and Selected Achievements:• Presented with a Quarterly Employee Award for Excellence in Customer Service and Support.• Created detailed presentations covering all aspects on two of Telstra’s mobile billing platforms and delivered the presentations on multiple occasions to stakeholder groups within IBM GSA and Telstra.
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  • Telstra
    It Analyst Programmer
    Telstra Sep 2005 - Mar 2006
    Melbourne Area, Australia
    In the role of IT Analyst Programmer I was responsible for designing, documenting and testing system development solutions to meet business requirements.Highlights and Selected Achievements:• Acted as subject matter expert and provided workflow advice to the user interface development team during the design of a new interface for the mobile roaming system component.• Defined and documented the procedure for logging project documentation and managing version control using Telstra’s document management system.
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  • Telstra
    Application Support Analyst
    Telstra Jan 2003 - Sep 2005
    Melbourne Area, Australia
    For the role of Support Analyst for the MoRa project, I was responsible for providing all levels of technical and business process support for the system as well as managing all aspects of national and international roaming billing events for Telstra’s mobile customers.Highlights and Selected Achievements:• Creation of process flows for managing national and international roaming billing events through the system.• Established procedures for performing billing verification testing with international roaming partner carriers.• Documented workflows for key support team functions and produced detailed user manuals.• Acted as Lead Support Analyst during three system change implementations.
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  • Telstra
    Senior System Test Analyst
    Telstra Dec 2000 - Jan 2003
    Melbourne Area, Australia
    In the capacity of a Senior System Test Analyst I designed and executed test plans to ensure the correct functionality of system enhancements related to specific business initiatives.Highlights and Selected Achievements:• Recommended an enhancement to the automated testing tool to allow for the inclusion of calls made from satellite phones.• Updated and corrected the procedure for adding new types of calls into the standard suite of test call scenarios.• Assisted in defining a new procedure for handling testing with interfacing systems.
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  • Telstra
    Mobile Billing Analyst
    Telstra Dec 1999 - Dec 2000
    Melbourne Area, Australia
    Responsible for:• Identifying and investigating the causes of call rating errors using mobile billing systems.• Analysing and assessing the impact of implementing new functionality in call rating systems.• Creating and executing ad hoc programs to report on billing issues and network faults and to apply credits to customers’ accounts to correct charging errors.• Liaising with other Business units to assist with resolving customers’ billing disputes.
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  • Telstra
    System Support Officer
    Telstra Mar 1999 - Dec 1999
    Melbourne, Australia
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  • Telstra
    Customer Service Representative
    Telstra Nov 1995 - Mar 1999
    Melbourne, Australia
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Marcus Ferguson Skills

Analysis Databases Content Management Solution Architecture Business Analysis Soa Document Management Information Management Social Media Microsoft Excel Training Testing Requirements Analysis Sql Records Management Customer Service Microsoft Office Research Business Requirements Xml Metadata Collection Development Endnote Teamwork Database Administration Powerpoint Database Admin Database Management Library 2.0 Information Literacy Library Reference Libguides Contentdm Microsoft Word Lotus Notes English Business Process Information Provision Ex Libris Alma Equella Microsoft Access

Marcus Ferguson Education Details

Frequently Asked Questions about Marcus Ferguson

What company does Marcus Ferguson work for?

Marcus Ferguson works for State Library Victoria, Melbourne, Australia

What is Marcus Ferguson's role at the current company?

Marcus Ferguson's current role is Digital Access and Family History Manager at State Library Victoria, Melbourne, Australia.

What is Marcus Ferguson's email address?

Marcus Ferguson's email address is ma****@****eds.com

What is Marcus Ferguson's direct phone number?

Marcus Ferguson's direct phone number is 1 914 499*****

What schools did Marcus Ferguson attend?

Marcus Ferguson attended Rmit University, Rmit University, School Of Audio Engineering, Scotch College.

What skills is Marcus Ferguson known for?

Marcus Ferguson has skills like Analysis, Databases, Content Management, Solution Architecture, Business Analysis, Soa, Document Management, Information Management, Social Media, Microsoft Excel, Training, Testing.

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