Customer Success Architect
Current
Dec 2022 - Present
AeroLeads people directory · profile
Marcus Gilbert Email & Phone Number
GreenLake Customer Success Architect at Hewlett Packard Enterprise
at
Hewlett Packard Enterprise
2 work emails found
@hpe.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
GreenLake Customer Success Architect at Hewlett Packard Enterprise
Location
Tampa, Florida, United States
Company size
Who is Marcus Gilbert? Overview
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Quick answer
Marcus Gilbert is listed as GreenLake Customer Success Architect at Hewlett Packard Enterprise at Hewlett Packard Enterprise, a company with 208808 employees, based in Tampa, Florida, United States. AeroLeads shows a work email signal at hpe.com and a matched LinkedIn profile for Marcus Gilbert.
Marcus Gilbert previously worked as Customer Success Architect at Hewlett Packard Enterprise and GreenLake Customer Success Manager at Hewlett Packard Enterprise. Marcus Gilbert holds Bachelor Of Arts - Ba, Psychology from University Of South Florida.
Company email context
Email format at Hewlett Packard Enterprise
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{first_initial}{last}@hpe.com
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AeroLeads found 2 current-domain work email signals for Marcus Gilbert. Compare company email patterns before reaching out.
Profile bio
About Marcus Gilbert
Experienced IT Professional with a demonstrated history of working in the computer software industry. Skilled in Technical Troubleshooting, Customer Relationship Management (CRM), Conflict Resolution, Solution Adoption, and Team Building. Strong support professional with an extreme desire to learn new skills and consistently meet and exceed goals
Listed skills include Public Speaking, Microsoft Excel, Microsoft Office, Event Management, and 26 others.
Current workplace
Marcus Gilbert's current company
Company context helps verify the profile and gives searchers a useful next step.
Hewlett Packard Enterprise
5 roles
Marcus Gilbert work experience
A career timeline built from the work history available for this profile.
Greenlake Customer Success Manager
Feb 2022 - Dec 2022
Manager, Support Services
- Researched and coordinated the build out of a hybrid in-country Australian based support team
- Managed a team of 20+ support team members consisting of both technical and nontechnical backgrounds
- Responsible for the support consistency of all 4 major core products of ConnectWise (Automate, Control, Manage, and Sell) including any auxiliary products that integrate
- Empowered team members through coaching and feedback to meet and exceed their goals.
- Researched and provided both personal and professional development feedback in a manner tailored for each individual team member
- Identified colleague trends and developed action items to improve their efficiency
Jun 2021 - Feb 2022
Team Lead, Support Services
- Reviewed escalations and routed to the appropriate teams as necessary
- Spearheaded projects assigned by management and delegated tasks to participating team members
- Monitored and identified Known Issues while forecasting the potential impact to end users
- Formulated daily support schedules to meet business needs through dispatching, chat scheduling, urgent coverage, and colleague workload
- Collaborated with product and development teams to review and recommend various changes to the ConnectWise software and supported integrations
- Utilized various AWS resources such as Amazon Elasticsearch to review and update Kibana logs
Feb 2018 - Jun 2021
Subject Matter Expert
- Assisted partners with questions and issues regarding the performance, setup, and implementation of the cloud and on premise ConnectWise platform
- Conducted thorough research to gain the necessary knowledge to meet the needs of partners
- Provided best practices to partners inquiring about the use of ConnectWise and the Business Suite products
- Utilized advanced critical thinking techniques to solve complex issues across the ConnectWise platform
- Mastered various areas of ConnectWise Manage as well as ConnectWise Business Suite Products
- Implemented integrations such as ConnectWise CloudConsole and ConnectWise Unite that focus directly on maintaining Microsoft tenants
Feb 2016 - Feb 2018
Team & coworkers
Colleagues at Hewlett Packard Enterprise
Other employees you can reach at hpe.com. View company contacts for 208808 employees →
HJ
Hana Jlassi
Colleague at Hewlett Packard Enterprise
Tunis, Tunis, Tunisia, Tunisia
View →
PG
Pola Georgieva
Colleague at Hewlett Packard Enterprise
Bulgaria, Bulgaria
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MH
Matt Hennessy
Colleague at Hewlett Packard Enterprise
Greater Bournemouth Area, United Kingdom
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KB
Ken Brauer
Colleague at Hewlett Packard Enterprise
Grapevine, Texas, United States, United States
View →
NG
Nurul-Hidayah Ghozali
Colleague at Hewlett Packard Enterprise
Malaysia, Malaysia
View →
JS
Jennifer Stinson
Colleague at Hewlett Packard Enterprise
Sterling Heights, Michigan, United States, United States
View →
BK
Bharath K N
Colleague at Hewlett Packard Enterprise
Karnataka, India, India
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SC
Sandra Cardona
Colleague at Hewlett Packard Enterprise
United States, United States
View →
SV
Sanju Vinay
Colleague at Hewlett Packard Enterprise
Bengaluru, Karnataka, India, India
View →
PR
Pradeep Ravindra
Colleague at Hewlett Packard Enterprise
Bengaluru, Karnataka, India, India
View →
Hana Jlassi
Colleague at Hewlett Packard Enterprise
Tunis, Tunis, Tunisia, Tunisia
View →
PG
Pola Georgieva
Colleague at Hewlett Packard Enterprise
Bulgaria, Bulgaria
View →
MH
Matt Hennessy
Colleague at Hewlett Packard Enterprise
Greater Bournemouth Area, United Kingdom
View →
KB
Ken Brauer
Colleague at Hewlett Packard Enterprise
Grapevine, Texas, United States, United States
View →
NG
Nurul-Hidayah Ghozali
Colleague at Hewlett Packard Enterprise
Malaysia, Malaysia
View →
JS
Jennifer Stinson
Colleague at Hewlett Packard Enterprise
Sterling Heights, Michigan, United States, United States
View →
BK
Bharath K N
Colleague at Hewlett Packard Enterprise
Karnataka, India, India
View →
SC
Sandra Cardona
Colleague at Hewlett Packard Enterprise
United States, United States
View →
SV
Sanju Vinay
Colleague at Hewlett Packard Enterprise
Bengaluru, Karnataka, India, India
View →
PR
Pradeep Ravindra
Colleague at Hewlett Packard Enterprise
Bengaluru, Karnataka, India, India
View →
1 education record
Marcus Gilbert education
FAQ
Frequently asked questions about Marcus Gilbert
Quick answers generated from the profile data available on this page.
What company does Marcus Gilbert work for?
Marcus Gilbert works for Hewlett Packard Enterprise.
What is Marcus Gilbert's role at Hewlett Packard Enterprise?
Marcus Gilbert is listed as GreenLake Customer Success Architect at Hewlett Packard Enterprise at Hewlett Packard Enterprise.
What is Marcus Gilbert's email address?
AeroLeads has found 2 work email signals at @hpe.com for Marcus Gilbert at Hewlett Packard Enterprise.
Where is Marcus Gilbert based?
Marcus Gilbert is based in Tampa, Florida, United States while working with Hewlett Packard Enterprise.
What companies has Marcus Gilbert worked for?
Marcus Gilbert has worked for Hewlett Packard Enterprise and Connectwise.
Who are Marcus Gilbert's colleagues at Hewlett Packard Enterprise?
Marcus Gilbert's colleagues at Hewlett Packard Enterprise include Hana Jlassi, Pola Georgieva, Matt Hennessy, Ken Brauer, and Nurul-Hidayah Ghozali.
How can I contact Marcus Gilbert?
You can use AeroLeads to view verified contact signals for Marcus Gilbert at Hewlett Packard Enterprise, including work email, phone, and LinkedIn data when available.
What schools did Marcus Gilbert attend?
Marcus Gilbert holds Bachelor Of Arts - Ba, Psychology from University Of South Florida.
What skills is Marcus Gilbert known for?
Marcus Gilbert is listed with skills including Public Speaking, Microsoft Excel, Microsoft Office, Event Management, Leadership, Event Planning, Research, and Social Media.
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