Marcus Gladdis, Mba, Mha Email & Phone Number

Kansas City, Ks, Us

Kansas City Metropolitan Area

Kansas City Metropolitan Area

During my stint here, I build, develop, and execute all roadmaps for organization's website portfolio area.My responsibilities include overseeing client-facing website and all supporting databases and web-based applications.My duties comprise of assessing systems proactively to determine opportunities for improvement and implement innovative solutions to boost engagement and growth.I am entrusted in coordinating with development teams to launch projects within timeline, budget, and scope.Also, I work with subject matter experts to release content updates for major releases and track usage.Moreover, I architect streamlined systems to track, analyze, and manage consumer feedback processes to enable data-driven decision making.Below listed are some of my achievements till date:► Directed cross-functional collaborations with key stakeholders to gather business requirements, build program objectives, devise strategy and action plans, and define success criteria.► Led all road mapping and planning sessions to guide future improvements while optimizing current consumer-facing website for engagement and user-experience.► Enhanced consumer engagement for website by 35%, increased traffic to site by 152%, and improved consumer satisfaction scores by 15% over three years.► Displayed leadership stature in planning, improvement, and implementation of internal/external programs to achieve corporate outcomes.► Administered and trained in best practices and policies across program development and management lifecycle.

Kansas City, Missouri Area

Within this job role, I led strategic efforts to promote brand development and increase traffic for one of the company's newest startup organizations. I was tasked with administering several communication channels for both internal and external audiences.Here are some of my potential workings in this job:► Coordinated with company's global counterparts to ensure multiple regions remained on track with their projects.► Led internal consumer calls that made up 25% of the company.

Kansas City, Missouri Area

As a Senior Analyst, I responded promptly to client feedback and resolved issues to meet requirements and ensure satisfaction.I was responsible for conducting discussions and internal calls to attain company objectives.Furthermore, I prioritized and directed responsibilities across multiple projects to fulfill milestones.Following were my pivotal duties in this role:► Monitored project status and identified potential risks to guarantee overall release success.► Attained 93% client feedback satisfaction on issue resolution.

Kansas City, Missouri Area

• Updated collateral for future use using new branding materials.• Assisted in two conversions.• Shadowed multiple departments to get a better overall feel of the company.Documented program experiences for future interns.

Masters Of Healthcare Administration, Health/Health Care Administration/Management

The Master of Healthcare Administration program is designed to prepare learners for the challenges of a global society, including.

Masters Of Business Administration- Mba, Management Information Systems

The MBA Management Information Systems concentration offered a unique combination of business intelligence and industry standards.

Bachelor Of Science - Bs, Management Information Systems, General

Activities and Societies: Phi Beta Sigma, National Pan Hellenic CouncilRELATED COURSEWORK • Accounting for Business Operations/ Accounting.