Marcus Gooden Email & Phone Number

Fort Wayne, Indiana Area

At Home & At Play Senior Support Services, LLC is a compassionate homecare and personal services company. Services allow the aging population to comfortably remain in their home to receive medical services instead of aging in a facility. The clinical staff provides occupational and physical therapy, nursing care, and assistance with ADLs.• Serve as strategic partner to executive leadership team of 6 by aligning business objectives with action plans and overseeing implementation of plans to maximize performance across all departments of medical center• Manage day-to-day operations by delegating roles & responsibilities and improving people, marketing, and investment strategies to drive 35% increase in profits• Optimize operations by analyzing financial statements, remittance, and cost summaries, identifying areas of improvement, and collaborating cross-functionally with Human Resources, Payroll, and Clinical teams to achieve efficiencies• Develop written communications on behalf of the Chief Executive Officer by drafting issue briefs, action plans, action items, complex memorandums/policies, reports, and more to publish to key internal & external stakeholders• Create strategic recommendations for patient care plans by reviewing clinical recommendations and overseeing care in partnership with Director of Nursing to promote positive and healthy living

Fort Wayne/Bloomington, Indiana Area

Sears Auto Center is a dedicated auto service providing excellent customer service, labor and parts. The service team is made of professionals who take time with customers, explaining what service is a must and what service can wait until next visit. • Transformed customers' issues by visually inspecting pain points in order to present relevant information to the mechanic.• Wrote orders that describe the issue, potential fixes required, time it takes to complete the repair and estimated cost, broken down by labor and parts.Skills developed in role: Cost Development, Communication, Teamwork

Washington D.C. Metro Area

• Ensured open and consistent communication with constituents, staffers, and other members of congress. • Capital liaison to Wisconsin's 3rd district constituents.

Washington D.C. Metro Area

• Foster positive relations with constituents by responding to correspondences with solutions to community issues. • Researched various community issues and legislation to produce a summarized report of constituent concerns.

Master Of Business Administration (M.B.A.)

Activities and Societies: Data Analysis and Management Science - Study of big datasets to coordinate people, processes and data flows.

Bachelor'S Of Science In Public Health, Health/Health Care Administration/Management

Activities and Societies: IU Union Board Director, Founder of A.I.M., Read Residence Hall Floor Program and Member of philanthropy.